Accounts Receivable Specialist

Job Summary

The Accounts Receivable Specialist is responsible for managing customer billing, collections, cash application and account reconciliations to ensure the accurate and timely recording of revenue and customer payments. This position prepares and issues invoices, monitors customer accounts for past-due balances, and works directly with business customers to resolve billing discrepancies and collection issues. The specialist also supports month-end close activities, maintains accurate financial records, and collaborates with internal departments to promote efficient cash flow and outstanding customer service. This role requires strong attention to detail, excellent communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

Duties and Responsibilities

• Prepare and issue accurate customer invoices in a timely manner.
• Record and apply incoming payments to customer accounts, including checks, ACH, and wire transfers.
• Exercise sound judgment when handling collections, billing issues, and customer account adjustments, including recommending or processing write-offs and credits after training and within established guidelines.
• Monitor accounts receivable aging reports and follow up on overdue balances.
• Communicate with customers to resolve billing inquiries, discrepancies, or disputes.
• Maintain accurate and up-to-date records of customer accounts and payment activity.
• Reconcile accounts receivable balances to ensure accuracy and completeness.
• Assist with month-end and year-end closing processes by providing various financial schedules and reconciliations.
• Collaborate with sales, customer service, operations, and finance teams to support customer account management.
• Generate reports on accounts receivable status, cash collections, and outstanding balances.
• Support audits by preparing necessary documentation and account details.
• Identify opportunities for process improvements to enhance accuracy, efficiency, and cash flow.
• Perform other accounting and administrative duties as assigned.

Benefits

• Medical, Vision, and Dental insurance
• Retirement Savings Plan (401k) with an Employer Match
• Company-provided Life and AD&D Insurance
• Company-provided Short-Term & Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off (PTO) for vacation, sick leave, and personal time
• On-site fitness room available for employee use
• Employee Engagement events throughout the year

Required Skills/Abilities

• Solid understanding of accounts receivable processes and general accounting principles.
• High level of accuracy and attention to detail in billing and payment processing.
• Experience with ERP/accounting software is required.
• Experience with Sage Intacct, Microsoft Dynamics SL, and/or ConnectWise is preferred.
• Skilled in Microsoft Office Suite, particularly Excel (spreadsheets, formulas, reporting).
• Strong organizational and time-management skills with the ability to prioritize tasks.
• Excellent communication and customer service skills for interacting with clients and internal teams.
• Ability to learn new software systems and adapt to changing business processes.
• Analytical and problem-solving abilities to resolve discrepancies and improve processes.
• Ability to handle sensitive financial data with integrity and confidentiality.
• Strong teamwork skills with the ability to collaborate across multiple departments.
• Adaptability to work in a fast-paced environment while meeting deadlines.

Education and Experience

• High school Diploma or Equivalent required.
• Associate’s degree in Accounting or Finance is preferred.
• 3 years of Business-to-Business (B2B) Accounts Receivable and Collections experience required.