What are the responsibilities and job description for the User Services Analyst position at Taylor University?
Company Description
Taylor University, a top-ranked Christian college in Indiana, is renowned for its dedication to academic excellence and faith-integrated learning. Rooted in a Christ-centered community, the university prepares students to be lifelong learners and impactful servant-leaders in their respective fields. Taylor emphasizes a holistic education that combines rigorous academics with transformational experiences. Students are empowered to pursue their calling and live a purposeful life.
Role Description
The User Services Analyst is a full-time, on-site position located in Upland, IN. The role involves providing technical support and troubleshooting assistance to students, faculty, and staff. Daily responsibilities include analyzing and resolving user issues, maintaining system functionality, and delivering excellent customer service. The successful candidate will work closely with the IT team to ensure seamless technology operations and user satisfaction.
Qualifications
Taylor University, a top-ranked Christian college in Indiana, is renowned for its dedication to academic excellence and faith-integrated learning. Rooted in a Christ-centered community, the university prepares students to be lifelong learners and impactful servant-leaders in their respective fields. Taylor emphasizes a holistic education that combines rigorous academics with transformational experiences. Students are empowered to pursue their calling and live a purposeful life.
Role Description
The User Services Analyst is a full-time, on-site position located in Upland, IN. The role involves providing technical support and troubleshooting assistance to students, faculty, and staff. Daily responsibilities include analyzing and resolving user issues, maintaining system functionality, and delivering excellent customer service. The successful candidate will work closely with the IT team to ensure seamless technology operations and user satisfaction.
Qualifications
- Strong analytical skills for problem-solving and issue resolution
- Effective communication skills to assist and interact with users professionally
- Experience in providing customer service and technical support
- Ability to collaborate with teams and work independently
- Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)
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