Title Administrator II

Purpose:

The Title Administrator II is responsible for reviewing, processing, and maintaining original vehicle titles to ensure accuracy, legitimacy, and validity for Taylor & Martin’s purchases, auctions, reassignments, and transfers. This position is also responsible for ensuring titles and related documentation are properly secured, processed, mailed, tracked, and followed up on in a timely manner, as well as providing auction sale-day support related to registration, bidding, and bidder approvals.

Duties and Responsibilities:

• Provide vehicle title service support to Senior Field Office Manager, Auction Administrators, Field Office Managers, Auction Proceeds Payable Clerks, and Preferred Leasing Manager.
• Coordinate, communicate, monitor, document, file, and safeguard all correspondence, documentation, copies, and originals of motor vehicle titles.
• Ensure timely, accurate, and thorough reviews, corrections, duplications, mailings, and collections of all motor vehicle titles for vehicles to be sold, consigned, auctioned, leased, or transferred.
• Respond to phone and email inquiries related to titled equipment to ensure quality customer service.
• Type and edit correspondence for title requests and inquiries; prepare for mailing or faxing as necessary.
• Reassign, copy, label, and prepare envelopes to mail copies or original titles and related documents to customers.
• Maintain up-to-date state agency files, forms, and all title-related documents, including points of contact, phone numbers, and mailing addresses for each State Department of Motor Vehicles and other related agencies.
• Provide TMI Live overflow phone coverage and cover front receptionist duties during breaks and lunch as needed.
• Provide phone coverage on auction sale days.
• Respond to phone and email inquiries regarding registration, bidding, and approvals.
• Assist customers with registration and bidding-related questions during auction sale days.
• Review bidder information and approve bidders upon satisfaction of Taylor & Martin’s established requirements.
• Communicate with the appropriate internal teams regarding registration, bidding, and bidder approval questions or issues.
• Perform other duties as assigned.

Qualifications and Skills:

• High School Diploma with 2 years administrative experience, preferably supporting motor vehicle title services.
• Working knowledge of motor vehicle titles and related paperwork.
• Minimum typing speed: 40 WPM.
• Proficient in Microsoft Word and Excel; working knowledge of databases and filing systems.
• Strong attention to detail and organizational skills.
• Ability to communicate effectively with customers and internal teams.
• Ability to work effectively in a fast-paced environment, particularly on auction sale days.

Working Conditions and Environment:

• Standard office hours: 8:00 AM – 5:00 PM.
• Desk-based work with light lifting.
• Daily phone and email contact with customers and vendors.
• Additional customer interaction and activity may be required on auction sale days.