What are the responsibilities and job description for the Office Administrator position at Taylor Life Center?
Company Description Taylor Life Center is a not-for-profit organization headquartered in Mason, Michigan that provides mental health support to individuals and families facing mental illness, developmental disabilities, substance use challenges, and other emotional issues. Guided by a mission to empower people on their journey to wellness, the organization offers a wide range of services, including individual, family, and group therapies, Dialectical Behavior Therapy, psychotherapy, psychiatric medicine, case management, supports coordination, and residential services. Team members come from diverse backgrounds and collaborate closely to improve outcomes for consumers and their families. Taylor Life Center values every team member’s contribution, offers recognition for strong performance, and provides competitive compensation, benefits, and opportunities for continued professional development.
Role Description Taylor Life Center is seeking a highly organized, customer-focused, and team-oriented Office Administrator. This position plays a crucial role in ensuring exceptional client service, efficient daily scheduling, and strong support for reception staff. The ideal candidate is a proactive leader who excels at managing people, resolving issues, maintaining workflow, and creating a positive experience for clients and employees alike.
The Office Administrator serves as the primary supervisor for front desk operations and is responsible for overseeing customer service standards, staff performance, training, scheduling, and administrative processes.
Qualifications & Required Skills:
- 18 years of age or older
- Working telephone
- Possess a valid Michigan driver’s license
- Pass all regulatory checks
- High school diploma or equivalent required
- Minimum of two (2) years of supervisory or management experience.
- Experience in a medical, behavioral health, or customer service environment preferred.
- Proficiency in Microsoft Office Suite, Outlook, Teams, electronic medical records, and electronic scheduling systems.
- Strong organizational and multitasking skills.
- Excellent interpersonal, customer service, and conflict-resolution abilities.
- Strong verbal and written communication skills.
- Ability to organize, prioritize, and manage numerous tasks simultaneously.
- Ability to make sound decisions in a fast-paced environment.