What are the responsibilities and job description for the Customer Service Representative - Administrative Support position at Taylor Hodson?
Customer Service Representative – Administrative Support
Location: Staten Island, NY 10309 — fully onsite
Pay: $18–$20 per hour
Assignment: Contract
Schedule: Monday–Friday, 9:00 AM–4:30 PM; 32.5 paid hours per week, with some Saturday coverage as needed
Start Date: ASAP
About the Role
An established cemetery in Staten Island is seeking a compassionate, organized Customer Service Representative to assist families and support daily administrative operations. This position combines customer service, scheduling, recordkeeping, and guiding families through burial and memorial options.
Candidates with experience in customer service, sales, or administrative support are encouraged to apply. Previous cemetery or funeral home experience is not required, but candidates must be comfortable discussing end-of-life arrangements and assisting families who may be grieving.
Responsibilities
- Respond to phone, email, and in-person inquiries with professionalism, patience, and empathy.
- Meet with families to explain burial, cremation, and memorial options for immediate needs and advance planning.
- Provide walking tours of cemetery grounds, showing available plots and memorial areas.
- Coordinate burial services and appointments with funeral homes, clergy, and cemetery staff.
- Maintain accurate records, including burial documentation and plot ownership information.
- Process contracts, permits, and payments with close attention to detail.
- Support scheduling and administrative tasks while following cemetery procedures and regulations.
- Maintain a respectful, welcoming environment for families and visitors.
Qualifications
- Some experience in customer service, sales, or administrative support; approximately one year is ideal.
- Strong communication skills and a compassionate, service-oriented approach.
- Comfort working in a cemetery environment and handling emotionally sensitive conversations.
- Strong organizational skills, attention to detail, and reliable follow-through.
- Basic computer proficiency, including Microsoft Office and the ability to learn recordkeeping and scheduling systems.
- High school diploma or equivalent.
- Ability to reliably commute to Staten Island and provide occasional Saturday coverage.
Work Environment
This role includes office-based work and time outdoors providing tours of cemetery grounds. Professional business attire is required.
Taylor Hodson is an employment staffing firm based in New York City and part of the Snelling/HireQuest family of staffing firms.
Salary : $18 - $20