What are the responsibilities and job description for the Office Administrator / Dispatcher position at Taylor Heating and Cooling?
Office Administrator / Dispatcher
Housecall Pro Experience Preferred
Taylor Heating & Cooling is a growing, locally owned HVAC company serving the Flathead Valley. We’re looking for a motivated and organized Office Administrator / Dispatcher to join our team. If you enjoy helping customers, staying organized, and keeping a busy office running smoothly, we’d love to hear from you.
Experience with Housecall Pro is preferred, but we’re willing to train the right candidate who has experience using other CRM or scheduling software.
Compensation & Benefits
● $17.00–$24.00 per hour, depending on experience
● Full-time, Monday–Friday
● Paid holidays
● Paid time off
● Year-round employment
● Opportunities for advancement
● Ongoing training and professional development
What You’ll Do
● Answer incoming customer calls and provide exceptional customer service
● Schedule and dispatch service technicians and installers
● Manage daily schedules using Housecall Pro
● Coordinate with technicians, suppliers, and customers
● Create estimates, invoices, and work orders
● Order materials and track deliveries
● Register equipment warranties
● Assist with permits, job documentation, and office administration
● Help improve office systems and daily workflows
Qualifications
● Previous office administration or customer service experience required
● Experience in HVAC, plumbing, electrical, construction, or another home-service industry is a plus
● Experience with Housecall Pro or similar CRM software preferred
● Strong computer and organizational skills
● Excellent communication and customer service
● Ability to multitask in a fast-paced environment
● Positive attitude, reliability, and strong work ethic
Why Join Taylor Heating & Cooling?
At Taylor Heating & Cooling, we believe our employees are the foundation of our success. We’re committed to creating a positive, supportive workplace where people can build lasting careers. If you’re looking for a stable position with a growing local company that values hard work and teamwork, we’d love to hear from you.
Pay: $17.00 - $24.00 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $17 - $24