What are the responsibilities and job description for the Dispatcher position at Taylor Heating & A/C?
Overview
Who We Are:
Taylor Heating, Cooling, Plumbing & Electrical has proudly served the Puget Sound region for over 35 years. As one of Washington’s leading contractors, we’re known for delivering exceptional value and service to our residential customers. Our continued growth is fueled by a stellar reputation, strong company culture, and a deep commitment to both our team and our community. At Taylor, we believe in treating our employees like family—which empowers them to deliver the same level of respect and care to our customers.
Responsibilities:
- Schedule and dispatch technicians to customer sites based on priority, location, and technician availability
- Communicate with customers to confirm appointments and provide updates on technician arrival times
- Maintain accurate records of all dispatched jobs, permits, and customer interactions
- Coordinate with local municipalities and agencies to ensure compliance with regulations
- Provide administrative support as needed to ensure smooth daily operations
Qualifications:
- Customer service experience
- Strong organizational and communication skills
- Prior experience in dispatching or coordinating in a similar industry is preferred
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Benefits and Compensation:
- Compensation: $20-$24/hr.
- Medical, Prescription, Dental, Vision
- Disability & Term Life Insurance
- Matching 401k benefits
- On-going training & development, & growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
Physical Demands:
- Stand/Sit: Must be able to remain in stationary position 50% of the time
- Ability to stand, walk, bend, and kneel for extended periods
Apply Today!
We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Salary : $20 - $24