What are the responsibilities and job description for the Dispatcher/Manager - Plumbing position at Taylor Group Plumbing, Heating, Mechanical & Sprinkler Inc?
Job description:
We are looking for a Dispatcher (Plumbing) to manage the daily schedule for technicians, acting as the primary hub between customers and field staff. Key duties include answering service calls, scheduling and dispatching plumbers, optimizing routes, maintaining customer databases, and ensuring high customer satisfaction. They must remain calm under pressure, handle emergency calls, and track technician progress.
Key Job Duties and Responsibilities
- Scheduling and Dispatching: Assigning service calls to the appropriate technicians based on skills, location, and availability to maximize efficiency.
- Customer Communication: Responding to inquiries, scheduling appointments, providing arrival time updates, and resolving customer issues.
- Technician Support: Providing technicians with necessary job details and special instructions.
- Data Management: Maintaining accurate customer databases, tracking service histories, and updating records in real-time.
- Documentation and Billing: Reviewing completed work orders and assisting with invoicing.
Benefits:
- Paid time off
- Paid Sick leave
Education:
- High school or equivalent (Preferred)
Experience:
- Dispatching : 1 year (Preferred)
Work Location: In person (East Stroudsburg)
Benefits:
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Pay: $17.00 - $32.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $17 - $32