Quality Coordinator

Position Summary

The Quality Coordinator is responsible for supporting continuous improvement initiatives by identifying, documenting, investigating, and resolving product and process quality issues. This position coordinates corrective and preventive actions, facilitates root cause investigations utilizing the 8D problem-solving methodology, and works cross-functionally with Production, Engineering, Supply Chain, Purchasing, Aftersales, and suppliers to improve product quality, reduce defects, and enhance customer satisfaction.

The Quality Coordinator serves as a key resource in maintaining compliance with company quality standards, customer requirements, and applicable federal, state, environmental, health, and safety regulations. The role requires strong analytical skills, effective communication, and the ability to manage multiple priorities in a dynamic manufacturing environment.

Essential Duties and Responsibilities

Quality Management & Corrective Action

• Receive, review, and document reports of product defects, nonconformances, quality concerns, and material rejections.

• Lead and coordinate the 8D corrective action process to identify root causes and implement effective corrective and preventive actions.

• Ensure quality incidents are accurately documented and tracked through closure.

• Coordinate containment activities and temporary corrective measures to minimize disruptions to production, shipping, service, and customer operations.

• Verify effectiveness of corrective actions and ensure sustainable resolution of identified issues.

• Escalate recurring, high-cost, or high-risk quality issues to management, engineering, purchasing, and supplier quality representatives as appropriate.

• Maintain accurate quality records in accordance with company procedures.

Cross-Functional Coordination

• Facilitate problem-solving activities involving Production, Process Engineering, Supply Chain, Purchasing, Quality, Aftersales, and external suppliers.

• Coordinate supplier corrective action requests and monitor timely completion of supplier responses.

• Support engineering change reviews by validating that quality concerns and root causes have been properly addressed.

• Participate in continuous improvement initiatives focused on defect reduction, waste elimination, and process efficiency.

Reporting & Analysis

• Collect, analyze, and report quality data, trends, and key performance indicators (KPIs).

• Prepare quality reports for management review and operational meetings.

• Develop and maintain databases, logs, and tracking systems related to quality incidents and corrective actions.

• Support project teams by providing historical quality data and lessons learned for new product introductions and engineering changes.

• Identify opportunities for process improvement through statistical analysis and trend monitoring.

Compliance & Safety

• Perform duties in accordance with company quality standards, safety policies, environmental procedures, and applicable regulatory requirements.

• Maintain a clean, organized, and safe work area.

• Ensure proper use and basic maintenance of company-issued tools and equipment.

• Support audits, inspections, and compliance activities as required.

• Promote a culture of quality, accountability, and continuous improvement throughout the organization.

Additional Responsibilities

• Monitor and accurately record assigned work activities, project status, and resource utilization.

• Support departmental and company objectives related to quality, cost reduction, and operational excellence.

• Perform other duties and special projects as assigned.

Qualifications

Education

One of the following is required:

• Associate degree in Quality Assurance, Manufacturing Technology, Engineering Technology, Industrial Technology, Business, or a related field; OR

• Equivalent combination of education, technical training, and relevant work experience.

Experience

• 3-5 years of experience in a manufacturing, quality assurance, supplier quality, or production environment preferred.

• Experience leading or participating in root cause investigations and corrective action programs.

• Experience working with suppliers and cross-functional teams preferred.

• Experience with quality management systems and continuous improvement methodologies preferred.

Preferred Qualifications

• Training or certification in Quality Management, Lean Manufacturing, Six Sigma, or related disciplines.

• Experience utilizing 8D, 5 Why, Fishbone Diagram, FMEA, CAPA, or similar problem-solving methodologies.

• Working knowledge of ERP systems, quality databases, and Microsoft Office applications.

• Experience with ISO 9001 or comparable quality management systems preferred.

Knowledge, Skills, and Abilities

• Strong analytical and problem-solving abilities.

• Ability to investigate complex quality issues and identify root causes.

• Excellent verbal and written communication skills.

• Strong organizational and project coordination skills.

• Ability to influence and collaborate with employees at all levels of the organization.

• Strong attention to detail and commitment to accuracy.

• Ability to prioritize work and manage multiple projects simultaneously.

• Proficiency in data collection, analysis, and reporting.

• Sound judgment and decision-making skills.

• Ability to maintain confidentiality regarding business, customer, and supplier information.

• Ability to work independently while contributing effectively within a team environment.

Core Competencies

Technical Competencies

• Problem Analysis

• Root Cause Investigation

• Quality Systems Knowledge

• Continuous Improvement

• Process Orientation

• Data Analysis

• Quality Reporting

Behavioral Competencies

• Initiative

• Accountability

• Adaptability

• Attention to Detail

• Professionalism

• Collaboration

• Persuasiveness and Influence

• Sound Judgment

• Stress Tolerance

• Discipline

• Active Listening

• Effective Communication

Working Conditions

• Work is performed in both office and manufacturing environments.

• Frequent interaction with production employees, engineers, suppliers, and management.

• May require walking through production, warehouse, and assembly areas on a regular basis.

• Exposure to manufacturing environments requiring the use of personal protective equipment (PPE).

Physical Requirements

• Ability to sit, stand, walk, bend, and reach throughout the workday.

• Ability to occasionally lift and carry up to 25 pounds.

• Ability to visually inspect products, components, and documentation.

• Ability to operate standard office equipment and computer systems.

Independence and Decision-Making

This position exercises independent judgment in prioritizing quality investigations, coordinating corrective actions, and supporting operational quality objectives. The role requires discretion, sound judgment, and the ability to make recommendations based on technical data and business impact. Complex or high-risk issues are escalated to management as appropriate.

Disclaimer

This job description is intended to describe the general nature and level of work being performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Management reserves the right to modify duties and responsibilities as business needs dictate. Employees may be required to perform other job-related duties as assigned.

Equal Employment Opportunity Statement:
The Company is an equal opportunity employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

REQUIREMENTS

Terberg Taylor Americas Manufacturing is a family-owned company dedicated to the manufacturing of high-quality terminal tractors that support essential logistics, transportation, and industrial operations across North America. Located in Columbus, Mississippi, our facility combines generations of industry expertise with a commitment to innovation, safety, quality, and customer satisfaction. As part of a proud family-owned organization, we value integrity, teamwork, and long-term relationships with our employees, customers, and communities. Through advanced manufacturing processes and a skilled workforce, Terberg Taylor Americas Manufacturing delivers reliable equipment solutions designed to meet the demanding needs of ports, distribution centers, warehouses, and industrial operations throughout the region.