What are the responsibilities and job description for the Social Care & Content Marketing Intern position at TaxSlayer?
Social Care & Content Marketing Intern
Who We Are
At TaxSlayer, were more than just a tax software companywere empowering individuals and small businesses to file their taxes online with confidence and ease. Since 1965, TaxSlayer has been revolutionizing the way people file taxes through our intuitive, user-friendly platform that guides customers step-by-step to ensure accuracy and maximize refunds.
Headquartered in Augusta, GA, with a satellite office in Charlotte, NC, TaxSlayer proudly employs nearly 200 year-round team members and 300 seasonal support agents. Our people are a talented group of innovators who work collaboratively to improve our products and exceed customer expectations year after year.
Are you a TaxSlayer?
Work Location & Schedule
This is a hybrid position based in our Augusta, GA office. Team members are expected to work on-site two days per week and remotely three days per week. This schedule supports collaboration while offering flexibility and work-life balance.
About the Role
TaxSlayer is seeking a Communications Intern to join our Creative Services team. This role is ideal for someone passionate about brand storytelling, customer engagement, and strategic messaging.
As a Communications Intern, youll help manage our brand reputation through clear, consistent communication across social media and other customer touchpoints. Youll play a key role in shaping TaxSlayers social media presence by actively listening, monitoring, and responding to customer interactions across all platforms.
Youll also contribute to content creation for social media and blog posts, helping define our brand voice and engage our audience in meaningful ways. Curiosity for emerging trends and a commitment to customer care are essential as we serve millions of taxpayers nationwide.
What Youll Be Doing
- Monitor all TaxSlayer social media accounts: Facebook, X (Twitter), Instagram, Trustpilot, LinkedIn, Google Reviews, Reddit, and TikTok
- Create regular reports to identify common themes and trends
- Respond to customer interactions in alignment with our brand voice and values
- Monitor and respond to online reviews using established guidelines
- Enhance brand reputation through thoughtful social media engagement
- Collaborate with content designers to support broader brand and content strategies
- Conduct social media audits and monitor competitor activity to identify trends
- Assist with day-to-day tasks and other duties as assigned
Must-Have Skills & Experience
Education & Experience
- Currently pursuing a degree in Marketing, PR, Journalism, Creative Writing, Communications, or a related field from an accredited university
Skills & Competencies
- Strong written and verbal communication skills with a passion for storytelling
- Excellent attention to detail and eagerness to learn
- Proactive, service-oriented mindset
- Operates with a newsroom mentality
- Proficient in major social media platforms (Twitter, Facebook, Instagram, LinkedIn, etc.)
- Well-organized and self-motivated
- Ability to multitask in a fast-paced, deadline-driven environment
- Experience with Sprout Social is a plus
Ready to Join Us?
Apply today and opt in for text updates to stay connected with our recruiting team throughout the process!
Please Note
As a federal contractor, TaxSlayer is responsible for ensuring employees meet any obligations set forth by the U.S. government. We will inform you of any applicable requirements as they arise.
Equal Opportunity Employer
TaxSlayer is an equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
