What are the responsibilities and job description for the Document Support Specialist (56128) position at Tax Relief Helpers?
Job Title: Documentation Support Specialist (Backlog Assistance)
Location: Encino, CA (on-site position)
Employment Type: Full-time/Part-time, 20-40 hours/week, Temporary, short-term engagement (estimated length of 1-3 months)
Compensation: Base pay range between $18.00 - $22.00/hr w2
About Tax Relief Helpers:
Tax Relief Helpers brings over 75 years of combined experience servicing our clients through a team of expert tax attorneys, CPAs, and enrolled agents. We've helped countless individuals and businesses resolve tax debt issues, saving them millions of dollars in back taxes. Our team takes the reins, shielding you from the IRS's intimidating letters, threats of liens, and wage garnishment. We'll work tirelessly to stop these harassments, explore tax forgiveness programs, and ensure your back taxes are filed accurately.
Summary of Employee Benefits:
- Competitive compensation with opportunities for professional growth.
- Comprehensive benefits package, including medical, dental, vision, and several other supplementary benefits.
- Opportunities for advancement within the company for high-performing individuals.
- 401(k) retirement plan.
- Paid time off, sick leave, and access to an Employee Assistance Program (EAP).
- Access to an exclusive employee discount marketplace.
- Subsidized gym memberships.
Position Overview:
We are committed to delivering high-quality service and operational excellence. As we work through a temporary increase in documentation workload, we are seeking a detail-oriented and reliable Documentation Support Specialist to assist with clearing our current backlog and helping us return to optimal operational flow.
The Documentation Support Specialist will play a key role in organizing, reviewing, and processing various documents to support our team in catching up on outstanding work. This position requires strong attention to detail, time management, and the ability to work independently with high accuracy.
Key Responsibilities:
- Review, organize, and process documentation to support backlog clearance
- Ensure all documents are properly formatted, categorized, and filed
- Perform accurate data entry and information validation using internal systems (e.g., Google Sheets, CRM, or document management tools)
- Collaborate with internal team members to clarify incomplete or inconsistent documentation
- Maintain confidentiality and data security while handling sensitive information
- Flag discrepancies and escalate issues when appropriate
- Support the broader administrative or operations team as needed
Qualifications:
- High school diploma or equivalent required; Associate’s or Bachelor's degree a plus
- Proven experience in data entry, document processing, or administrative support
- Strong computer literacy and proficiency with tools like Google Workspace (especially Google Sheets), Microsoft Office, and document management systems
- Exceptional attention to detail and accuracy
- Ability to take direction when required, as well as work independently with minimal supervision.
- Excellent organizational and time management skills
- Previous experience working through backlog or cleanup projects is a plus
Additional Details:
- This role is expected to be temporary/short-term in nature, lasting an estimated 1 to 3 months’ time with the possibility of extension based on workload and performance
- Flexible schedule options may be available
Salary : $18 - $22