What are the responsibilities and job description for the IT Support Specialist (Level 1) position at Tax Relief Advocates?
Are you passionate about technology and eager to kick-start your career in IT? We're looking for an IT Support Specialist to join our growing team. The IT Support Specialist provides first-line technical support for employees across TRA (Tax Relief Advocates) and DRA (Debt Relief Advocates). This role is responsible for user onboarding/offboarding, troubleshooting system access issues, supporting daily operations in Microsoft Azure and Intune environments, and ensuring smooth functioning of desktop applications such as Intuit ProSeries, Microsoft 365, and other company systems.
The position requires strong technical aptitude, customer service skills, and a security-conscious mindset to support operations in a regulated environment.
Key Responsibilities:
User Lifecycle Management
Perform onboarding and offboarding tasks for employees, including:
- Account creation, licensing, and group assignment in Microsoft Entra ID (Azure AD) and Google Workspace.
- Workstation setup, device registration, and compliance enforcement via Intune / Azure.
- Configuration of SSO access for enterprise apps.
- Secure deprovisioning, access revocation, and data backup during offboarding.
- Maintain user access logs, equipment inventory, and asset lifecycle records.
Technical Support (Level 1)
Provide first-level troubleshooting for:
- Enterprise software applications.
- Azure Virtual Desktop (AVD) connectivity and session performance.
- Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
- VPN, MFA, and SSO login issues.
- Hardware and peripheral setup (printers, scanners, webcams, etc.).
- Escalate unresolved issues to Level 2 or vendor support as needed, with proper documentation.
- Maintain clear records of tickets, incidents, and resolutions.
System Administration
- Register and manage devices in Microsoft Entra / Intune for compliance and conditional access.
- Monitor device health, patch updates, and Defender for Endpoint alerts.
- Support configuration and auditing of Azure AD Join and BitLocker policies.
- Run regular security and compliance checks aligned with WISP and IRS data protection requirements.
Operational Support
- Maintain and update onboarding documentation and IT SOPs.
- Support user license management and access provisioning across tools.
- Assist with IT inventory, equipment deployment, and workstation imaging.
- Provide basic end-user training on company systems and cybersecurity best practices.
What We're Looking For:
- Associate degree in Information Technology, Computer Science, or a related field required.
- Bachelor's degree preferred (or equivalent professional experience in IT support).
- 1–3 years of hands-on experience in IT support, helpdesk, or system administration.
- Proficiency with Microsoft Entra ID (Azure AD), Intune, and Microsoft 365 Admin Center.
- Familiarity with Windows 10/11, and virtual desktop environments.
- Understanding of SSO, MFA, and conditional access policies.
- Basic networking skills (IP configuration, DNS, VPN).
- Excellent communication and troubleshooting abilities.
- Strong attention to detail and documentation discipline.
- Customer service–oriented and able to multitask in a fast-paced environment.
Skills and Traits That Will Make You Stand Out:
- Certifications such as CompTIA A , Microsoft 365 Certified: Modern Desktop Administrator, or Azure Fundamentals (AZ-900).
- Experience supporting Genesys Cloud, RingCentral, or similar telephony platforms.
- Familiarity with Google Workspace Admin Console and cross-domain SSO integration.
- Self-motivated with a strong desire to learn and grow.
- Customer-oriented with excellent problem-solving skills.
- Ability to handle multiple tasks and prioritize effectively.
- A friendly and professional attitude, both in person and over the phone.
Physical Requirements:
- Ability to lift and carry materials up to 25 pounds.
- Mobility to move between work areas and perform office tasks.
Performance Indicators:
- Ticket response and resolution times.
- User satisfaction ratings.
- Compliance with onboarding/offboarding SLAs.
- Intune device compliance and audit accuracy.
- Reduction of recurring support incidents through proactive measures.
Why Work With Us?
- Hands-on experience in a growing IT department.
- Opportunity to learn from experienced IT professionals.
- Collaborative and supportive work environment.
- Growth potential in IT and beyond!
Ready to Get Started? If you're ready to launch your IT career and be part of a great team, apply today!
Position Type: Full time, 40 hours per week
Compensation: $23.00 to 32.00 per hour. Final rate will be based on qualifications and relevant experience.
Location: Irvine, CA onsite required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.
Work Location: In person
Salary : $23 - $32