Client Success Representative

Provides customer support to the end users for assigned accounts, and admin support for Account Executives and primary business contacts. Assists the sales executives with orders, renewals, and general customer interactions. Performs all normal duties necessary to assist customers with product or website access questions and issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

KNOWLEDGE & SKILLS:

• Ability to troubleshoot a wide variety of level 1 technical support requests
• Understanding of how subscription-based websites work; ability to identify registration and log-in issues
• Ability to interact naturally and comfortably with high-level executives
• Tenacity and resourcefulness in resolving client issues
• Detail oriented with excellent follow-up skills
• Excellent written and oral communication skills
• Excellent interpersonal skills, including the ability to establish and maintain rapport
• Superior customer-focused attitude
• Strong analysis and judgment skills
• Works well in a team environment

• BA degree or equivalent in experience preferred
• 1 year of customer service support experience required
• Must have basic sales skills
• Experience with NetSuite or Salesforce, Mailchimp and Google Analytics preferred

• Health/Dental/Vision
• 401K: Immediately vested
• Tuition assistance
• Qualified employer under the Public Service Loan Forgiveness program (PFSL)
• Generous Paid Time Off
• Dog-friendly office
• Private gym onsite
• Medical, Dental, Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Disability Insurance
• Pet Insurance
• Tuition Assistance
• Trade Publication/News Subscription Reimbursement
• Exercise Room
• Paid Holidays
• Vacation and Sick Leave
• Parental Leave

Tax Analysts is an Equal Employment Opportunity Employer.