Product Manager – Field Service & AI Innovation

As Product Manager – Field Service & AI Innovation, you will play a central role in defining and delivering our roadmap. You’ll collaborate with engineering, design, sales, and customer success to identify high-value problems in the service lifecycle and deliver solutions that are AI-native, scalable, and loved by users.

This is both a builder and a visionary role: someone who thrives on understanding customer pain points, shaping the product strategy, and learning from industry best practices.

Qualifications:

• 5–8 years of product management experience, ideally in Field Service Management, Service Lifecycle Management, or Aftermarket Solutions.
• Exposure to AI/ML applications in enterprise software (e.g., optimization, recommendation systems, conversational AI).
• Strong understanding of FSM workflows: scheduling/dispatch, mobile technician enablement, service contracts, parts & warranty.
• Excellent skills in roadmap planning, stakeholder alignment, and customer discovery.
• A balance of strategic vision and execution detail—you can zoom out and zoom in with ease.
• Strong communicator who can influence cross-functional teams and industry stakeholders.

Roles & Responsibilities

Responsibilities:

• Own the product strategy and roadmap for AI-driven field service capabilities.
• Identify and prioritize high-impact AI use cases across technician experience, scheduling optimization, predictive maintenance, knowledge management, and customer engagement.
• Work closely with engineering and data science to translate AI/ML capabilities into practical workflows.
• Partner with customers, prospects, and industry leaders to gather insights and validate ideas.
• Define clear KPIs and success metrics (adoption, efficiency gains, cost savings).
• Stay ahead of the market—analyze competitors, trends, and evolving AI capabilities in FSM.
• Contribute to thought leadership (blogs, events, webinars) to position the product as a category leader.