What are the responsibilities and job description for the Contact Center Customer Experience Manager position at Taurus LLC?
Join The Best. Be The Best. Bull Speed Ahead!
We are looking for an accomplished Customer Experience Manager, preferably with previous experience in Flood, who is committed to delivering best-in-class service. Bull Speed Ahead!
This is a full-time, on-site position in Metro D.C. that supports our NFIP Direct contract. Starting wage range is $70,000-$95,000 based on experience. We offer a generous benefits package that includes medical and dental insurance, HSA, FSA, vacation, paid holidays, paid parental leave, and a 401(k) plan. Screening Begins Immediately. Open until filled.
Why work for us? We're not just redefining insurance - we're revolutionizing it. With the industry's only fully integrated insurance management solution, we're setting the pace for innovation, and we're not stopping there. Bull Speed Ahead!
How will you contribute? You will lead cross-functional initiatives aimed at improving the customer journey across the NFIP Direct program. As the Customer Experience Manager, you will collaborate closely with the Contact Center, Underwriting, Claims, and Policy Operations teams to identify pain points and opportunities across all customer touchpoints. You will design and lead customer-focused projects, implement enhancements that improve satisfaction, and champion a culture of continuous improvement in every interaction, helping ensure our flood policyholders receive clear, compassionate, and effective service.
Salary : $70,000 - $95,000
