What are the responsibilities and job description for the IT Help Desk I position at Taurean Consulting Group, Inc?
Taurean Consulting Group is a 100% Woman-Owned IT Staffing and Project Solutions company built on deep relationships. With over 25 years of experience in Technology Staffing, we match candidates to the culture of an organization as well as required skill sets.
Our client is seeking a IT Help Desk I to join their team. This role is an Hybrid, Contract position in Las Vegas, NV.
Successful candidates excel at and enjoy:
- Providing customer service experience through the phone and remotely helping IT queries and support requests.
- Take comprehensive notes on the challenges users are facing, identifying steps for issues resolution, and overseeing the handling of incoming support requests.
- Offering feedback and assistance to the Service Desk Support team on various projects and initiatives.
- Responding to incoming phone calls and delivering remote support and account assistance to company employees.
Your previous experience includes:
- High School Diploma or GED required
- Working experience in a call center, IT Helpdesk, or phone service is required.
- 3-6 months of technical skills with a troubleshooting mindset.
- Knowledge of JIRA is a plus.
- Proficient in Active Directory, SaaS model applications, and Office 365.
- Understanding of Microsoft Suite, Windows 10, Windows Office, and related.
Salary: $22.73 p/h
Does this sound like the job for you? If so, please apply today! Let's do this!
Not sure this is a fit? We can help! Contact us at 702-529-0378 to speak with one of our consultants about your career path!
Salary : $23