Director of Facilities

The Director of Facilities Management is a strategic and highly operational leader responsible for all aspects of facilities, maintenance, and physical asset management across Tatte’s multi-state café, bakery production, and catering portfolio. This role ensures every Tatte café operates safely, efficiently, and beautifully—supporting our brand standards and delivering best-in-class guest and team experiences.The Director will build and lead a high-performing facilities function, develop scalable preventive maintenance systems, manage vendor performance across all trades, and partner closely with Operations, Real Estate Development, Construction, Culinary, and Finance. This is a critical leadership role during a period of rapid growth and expansion.KEY RESPONSIBILITIES:Facilities Strategy & LeadershipBuild, lead, and scale the facilities management function supporting 50 cafés, bakery production facilities, and catering hubs across multiple states.Develop long-term strategy for preventive maintenance, asset management, and capital planning.Establish KPIs and reporting structures for uptime, work-order performance, and cost efficiency.Lead and mentor a team of in-house technicians, coordinators, and regional service providers.Maintenance OperationsCreate and implement preventive maintenance and inspection programs.Ensure rapid response to service requests with a strong focus on safety, guest experience, and operational uptime.Oversee CMMS/work-order systems (e.g., UpKeep, FMX, ServiceChannel) ensuring accuracy and timely completion.Monitor and optimize maintenance spend and vendor performance.Vendor & Contractor ManagementBuild and manage a high-performing vendor network across HVAC/R, electrical, plumbing, fire/life safety, grease traps, signage, exterior services, and general repairs.Negotiate SLAs, pricing, and contract terms to ensure scalability and cost discipline.Hold vendors accountable to Tatte’s standards of responsiveness, professionalism, and quality.Asset Management & Capital PlanningMaintain accurate asset inventory across all cafés and production facilities.Develop equipment lifecycle strategies and annual capital budgets for replacements, upgrades, and major repairs.Analyze breakdown patterns and root causes to reduce downtime and extend asset life.Cross-Functional PartnershipPartner with Real Estate & Construction on new café openings, turnovers, deficiencies, and post-opening support.Collaborate with Café Operations to identify constraints and enhance performance.Work closely with Finance on budgeting, variance tracking, and capital forecasting.Compliance & SafetyEnsure compliance with fire/life safety, ADA, health department, and building code requirements.Oversee inspections, testing, permitting, and documentation processes.Develop emergency response procedures and disaster recovery protocols.Technology & SystemsImplement and optimize CMMS and preventive maintenance technologies.Leverage data to drive diagnostics, root-cause analysis, performance improvement, and cost reduction.Build dashboards and reporting for systemwide asset and maintenance visibility. QUALIFICATIONS:Required8–12 years of facilities or operations leadership experience in a multi-unit restaurant, hospitality, or retail environment.Strong technical knowledge of building systems (HVAC/R, electrical, plumbing, fire/life safety, kitchen equipment).Experience managing multi-state vendor networks and annual budgets of $5M .Proven ability to build scalable systems, teams, and processes in a high-growth organization.Exceptional project management, prioritization, and communication skills.Strong financial and analytical capability; comfortable with data and diagnostics.Ability to work independently and collaboratively in a fast-paced operational environment.Regular travel required to Tatte cafés and facilities across all markets (approx. 30–40%). Must be able to stay in markets for multiple days/nights based on major repairs, new café openings, inspections, or business needs.High integrity, accountability, and ownership mindset.Commitment to quality, detail, and hospitality.Hands-on, proactive, and thrives in a fast-paced, scaling environment.A builder who enjoys creating structure, systems, and operational excellence.PreferredExperience in fast-casual, café, or restaurant environments.Experience implementing CMMS systems or optimizing preventive maintenance workflows.Background supporting new store openings, construction turnover, or commissioning processes.OUR BENEFITS & PERKS:Competitive pay - ranging from $150,000-$175,000 depending on experience, with bonus potential of up to 20@1(k) (with a vesting match)Health, dental and vision insurance Paid vacation time and paid sick timeFree employee assistance program servicesFree drinks and generously discounted mealsExciting potential for growthPlease note that Tatte is an E-Verify Employer.

Salary : $150,000 - $175,000