What are the responsibilities and job description for the Warehouse Customer Service Lead position at TATONDUK OUTFITTERS LIMITED?
Job Summary:
Provide leadership and training to Customer Service Agents and provide service to customers. Demonstrate leadership and attention to detail when receiving freight to protect the company from damaging freight or aircraft
Compensation: DOE
Schedule: TBD
Employment Type: Regular Full-Time
FLSA Status: Non-Exempt
Essential Functions:
- Demonstrate and evaluate safe work practices. Use “lead by example” approach to safety procedures in the facility. Evaluate agents constantly to see that they are using safe work practices. Demonstrate safe work practices when observing agents using unsafe practices.
- Demonstrate an understanding of the daily customer service processes and procedures.
- Analyze current work processes and procedures for application and efficiency. Implement new work processes and procedures as necessary. Train new and current employees on new processes and procedures.
- Attention to detail. Demonstrate a critical eye for freight receipt and freight storage requirements. Work with agents to see that the freight that is accepted is packaged in a manner so that it is not damaged, will not be damaged and/or cannot damage other freight, hurt an employee, and/or damage equipment used to transport it. Evaluate incoming freight for its compatibility with the aircraft and modify the freight build-up to facilitate ease in loading. Recognize freight which should not be accepted for transportation. Determine the best possible utilization of warehouse, ramp, and Connex space for storage of outgoing and backhaul freight. Communicate the size and weight restrictions of company aircraft to the customer when needed.
- Coach agents to use their time sensibly so that freight is built, marked and tagged completely and accurately.
- Relay company expectations to CSA. Demonstrate the understanding of all company processes. Ensure compliance by all agents and, if needed, implement disciplinary action. When new procedures are implemented, make sure the training of agents is complete to provide the best possible value to the company and its customers.
- Assist in disciplining customer service employees. Discreetly perform informal disciplinary action with employees when necessary. Inform the Cargo Manager of any employees who may need formal disciplinary action.
- Assist customers with concerns and claims as they arise. Address initial customer concerns regarding damaged freight, timely transportation in person or on the telephone. Document customer concerns that need the attention of the Cargo Manager and pass the information on to him or her. Follow up on customer issues that are delegated to others for resolution.
This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor.
Qualifications:
- Valid Driver’s license
- Requires the ability to understand, retain, and deliver information verbally and written.
- Requires standing on hard surfaces, floors, ladders, and work stands for extended periods of time
Benefits Packet Includes:
- Group Medical/Vision/Dental/Life Insurance Coverage
- 401k Retirement Match Savings Plan
- Paid Holidays
- Floating Holiday
- Paid Time Off
- Jury Duty Pay
- Employee Discounts
- Employee Assistance Program
Equal Employment Opportunity:
Everts Air is a drug- and alcohol-free workplace committed to equal employment opportunities, fair and transparent pay practices, and an inclusive environment for all employees and applicants. Due to the nature of our operations, some roles may require background checks and compliance with federal aviation security standards.