Information Systems Technical Manager

Job Type: Exempt

Duration of role: Full Time

Number of Position: 1

Reporting to: Infrastructure Lead

Location: Jessup/Columbia, MD

About Us

At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $420m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering in order to craft solutions, by working collaboratively with clients as a trusted partner.

Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact.

We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale.

About The Role

The Information Systems Technical Manager oversees the implementation, maintenance, and performance of IT systems, ensuring alignment with business needs and compliance with Kingspan IT policies. This role includes managing the support team, leading IT projects, ensuring system security and disaster recovery, and driving service performance through KPIs and change management processes.

What You’ll Do

• Managing hardware and software installations and upgrades.
• Maintaining information systems by planning, monitoring, and coordinating employees.
• Assessing information systems results by auditing their application and results.
• Participating in planning and designing technologies to meet the growing needs of the business.
• Safeguarding assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.
• Maintaining a safe and healthy working environment by ensuring that staff comply with organisational policies.
• Being a mentor and escalation point for technical questions/solutions for the IS team.
• Managing the support team with performance reviews and any disciplinary matters.
• Implement local policies and procedures, ensuring adherence to control measures specified in the Group-led Kingspan IT Manual.
• Supporting other projects/works and various parts of the business as required.
• Managing the delivery of new and updated IS systems ensuring documentation and processes are followed in compliance with the Kingspan IT Manual.
• Managing change to IS systems and infrastructure through the divisional change management process.
• Managing the technical delivery of IS projects and acquisitions.
• Manage and Report performance on IS Service Desk KPIs in line with the agreed SLA.
• Being flexible with travel requirements to support the divisional scope.
• Liaising with other departments to ensure communication across all sites remain consistent and up to date.
  
  

Additional Expectations

• Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy.
• Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands.
• Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System.
• Report compliance concerns, issues, and failures. Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service.
• Participate in training as required.
  
  

What You’ll Bring

• A bachelor’s degree in information systems or related field with at least 3 years’ of managerial experience in a similar role in a corporate environment.
• Comfortable managing and leading a team.
• Proficient in IT systems terminology.
• A working knowledge of Microsoft Azure
• A working knowledge of Cisco Meraki switch and Wi-Fi technologies
• Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive.
• Must have excellent timekeeping and communication skills, with the ability to work as part of a team or on own initiative.
• Must demonstrate a good attitude to work and be flexible to challenges and changes.
• Strong communication and interpersonal skills, adapting approach, when necessary, to communicate with stakeholders at all levels.
  
  

Employee Benefits

• Career Scope and Advancement: As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally.
• World of Wellness Philosophy: We empower you to take charge of your health and well-being. You’ll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a “Health Advocate.” We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness.
• Corporate Social Responsibility: Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world.
• Skills Development: Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted – allowing you to be more versatile and develop a broader skill set.
• Mentorship and development: At Tate, we don’t believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future.
• Culture: We have a great team culture, highly collaborative, supportive, and social. Together we innovate, collaborate, take ownership, and strive for excellence.
  
  

Tate is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Stay connected with us on LinkedIn for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions.