Delivery Partner

Delivery Partner – Aerospace

Detroit, MI

Remote

Full Time

Job Description

Position Overview

The Delivery Partner for Aerospace is responsible for directly supporting client relationships, overseeing project delivery, and ensuring customer satisfaction with gas turbine engine related offerings in the aerospace vertical. This role requires a strong understanding of gas turbine engines, engineering services, excellent communication skills, and the ability to coordinate with internal teams and clients.

Key Responsibilities

• Client Engagement: Act as the primary point of contact for allocated clients, understanding their needs and relaying requirements to the technical team.
• Project Coordination: Assist in organizing project activities, meetings, and deliverables under guidance from senior managers or technical leads.
• Solution Presentation: Present basic solutions to clients, describing features, benefits, and addressing common questions.
• Issue Tracking: Monitor and document client-reported issues, facilitate resolution by coordinating with technical staff, and keep clients informed on progress.
• Documentation: Prepare and maintain client communication logs, meeting summaries, and simple reports related to project status and engagement activities.
• Feedback Collection: Gather client feedback on and report findings to the development and management teams.
• Administrative Support: Assist with scheduling, maintaining records, and supporting team logistics as needed.

Required Skills and Qualifications

• Education: Bachelor’s. Advanced degree preferred.
• 10 years of engineering service, client relations, or administrative experience in a technology-related field is desirable.
• Understanding of gas turbine engines
• Strong verbal and written communication skills for interacting with clients and internal teams.
• Organizational abilities to manage schedules, documentation, and multiple tasks simultaneously.
• Working knowledge of office productivity tools (email, word processing, spreadsheets).
• Ability to work under guidance, follow established procedures, and report progress effectively.
• Attention to detail with a commitment to delivering accurate information and quality support.
• Positive attitude, willingness to learn, and customer-focused mindset.

Preferred Competencies

• Knowledgeable in gas turbine engines.
• Previous experience working in engineering services and/or a gas turbine engine manufacturing / supplier.
• Experience working in a team-oriented environment.
• Capability to adapt to changing priorities and learn new technologies as required.
• Effective conflict resolution and interpersonal skills.

Typical Duties

• Create a positive culture and growth mindset within the internal team.
• Identify additional growth opportunities from existing service lines.
• Attend project meetings with clients and internal staff and record key action items.
• Prepare summaries of client requirements, ensuring clarity and completeness for technical teams.
• Follow up on outstanding client requests and communicate timelines for resolution.
• Assist with the preparation and delivery of simple presentations or demos.
• Support tracking of project milestones and deliverables, update stakeholders as needed.
• Document and escalate unresolved issues to appropriate management or technical staff.
• Maintain confidentiality of sensitive client and project information.

Working Conditions

• Remote
• Standard work hours, typically Monday through Friday, with occasional flexibility for client meetings or project deadlines.
• Interaction with clients via phone, email, video conference, and in-person meetings.
• Travel to client locations or company events as necessary.

Personal Qualities and Success Factors

• Strong desire to support client success and satisfaction.
• Speed to resolve issues for both clients and employees as they arise.
• Reliability, punctuality, and professionalism in all interactions.
• Curiosity about technology and eagerness to learn.
• Ability to work as part of a diverse team and contribute positively to group objectives.
• Resourcefulness in problem-solving and responding to client inquiries.