Customer Account / Program Manager

About Us

Tata Electronics Private Limited (TEPL) is a greenfield venture of the Tata Group, a global enterprise operating in over 100 countries across six continents. Our mission is simple yet powerful: To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on leadership with trust.

At Tata Electronics, we are redefining the Electronics Manufacturing Services landscape by delivering innovative consumer electronics products, services, and solutions. If you’re passionate about customer success, operational excellence, and driving strategic growth, join us to help shape the future of electronics manufacturing.

Role Summary

We are seeking an experienced Customer Account / Program Manager (CAM) to lead strategic customer relationships and program execution. The ideal candidate will have 10 years of experience in Electronics Manufacturing Services account management, contract manufacturing, and operations, with a proven ability to manage complex programs and influence senior stakeholders. This role requires a strong blend of customer engagement, operational insight, and financial acumen.

Key Responsibilities

• Serve as the primary point of contact for key customer accounts, ensuring alignment between client expectations and TEPL’s strategic objectives.
• Lead program planning, execution, and delivery across multiple functional teams to meet customer requirements.
• Drive contract negotiations and manage commercial terms, ensuring clarity on operational impacts.
• Develop and maintain strong relationships with C-Suite executives and decision-makers at client organizations.
• Prepare and present business strategies, program updates, and performance reviews to senior leadership.
• Build and manage cost models, perform financial analysis, and forecast program profitability.
• Respond to RFQs with cross-functional collaboration, ensuring competitive and accurate proposals.
• Utilize business intelligence tools for market research, competitive analysis, and growth planning.
• Manage scorecards, KPIs, and business review processes to ensure customer satisfaction and operational excellence.
• Strong understanding of electronics manufacturing processes and supply chain dynamics.
• Proven track record in managing large-scale customer programs and contract negotiations.
• Excellent communication and presentation skills, with the ability to influence at all levels.
• Proficiency in financial modeling, cost analysis, and business intelligence tools.

Qualifications

• Bachelor’s degree in Engineering, Business, or related field; advanced degrees or certifications in supply chain, finance, or program management preferred.
• 10 years of experience in Electronics Manufacturing Services account/program management, contract manufacturing, or related operational roles.

Why Join Tata Electronics?

Joining Tata Electronics means becoming part of a forward-thinking organization committed to innovation and excellence in the electronics sector. If you are a passionate professional ready to make a meaningful impact, we invite you to apply and explore the opportunities that await you at Tata Electronics.