What are the responsibilities and job description for the Trade Desk Representative position at tastyworks?
As a Trade Desk Representative you would be responsible for providing effective customer service for tastyworks customers by utilizing sharp, in-depth knowledge of all retail brokerage services. This would include trading software features and functionality, account management, and any other questions about the tastyworks platform.
Candidate must be willing to work the overnight shift with the possibility of transitioning to a daytime position after a year.
What you’ll do:
- Work Sunday - Thursday, 10 PM - 6 AM (can work from home after a training period)
- Provide friendly, accurate, and efficient support via chat, email, and phone
- Assist customers with complex option order execution
- Analyze customers positions and provide advantages and disadvantages for various strategies
- Work with customers to identify their needs as self-directed investors and provide solutions in a timely manner
Who you are:
- Strong interpersonal skills, effective in customer interactions, and ability to identify appropriate solutions
- Extremely proficient with use of technology
- Understanding of option execution mechanics and pricing
- Knowledge of futures and options on futures
- Ability to multitask in a fast paced environment
Team Perks:
- Sustainable work day
- Daily catered lunch when in the office
- Full kitchen with snacks and beverages
- Dog-friendly office
- Pet insurance
- Commuter benefits
- In-building gym
- Park-like roof with games and herb-garden
- CTA stop a block away, Shuttle to/from Metra
- Located in the West Loop, Chicago's growing center of tech, great cuisine, and high-end bars
Our Company:
The tastytrade family of companies (tastytrade, tastyworks, dough, quiet foundation, and The Small Exchange) empowers individual investors by providing educational media, intuitive and powerful trading software, high-speed order execution, innovative derivatives products, and portfolio guidance. The diversity of our offerings and the technology that powers them provides our engineers with exposure to a broad set of tools and the opportunity to dig deep into specific problems. We are an ideal environment for those who are self-motivated, engineering-focused, pragmatic, and who truly enjoy creating and operating large, highly available, and performant systems.
Location:
tastyworks
1000 W Fulton Market #220
Chicago, IL 60607