Retail Sales Customer Service Representative

What can you expect in a Retail Customer Service Representative Role with TaskUs?

Summary:

We are seeking dedicated Teammates to provide comprehensive customer service, order management, and warranty support to our clients' customers. This role involves communicating through phone and email channels to address a variety of inquiries and resolve customer concerns.

Responsibilities:

• Deliver exceptional customer service via phone and email.
• Manage customer orders, including processing and tracking.
• Provide warranty support and process warranty claims.
• Handle inquiries related to orders, products, and services.
• Assist customers with navigating the global marketplace.
• Support customer groups and address their specific needs.
• Resolve production and shipping issues.
• Provide website support and troubleshooting.
• Handle other customer inquiries, including spam and marketing-related issues.

Requirements:

• Must be able to use English at a B1 minimum level and successfully complete the English written and oral assessment.
• Must be willing to complete assessments that include a typing test (25 wpm).
• Great communication skills, able to express themselves clearly and professionally.
• Demonstrate strong abilities to work independently and as a remote team player.
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
• Must be at least 18 years of age.
• Must have HSD or equivalent
• Sales Experience Highly Preferred

Recommended Qualifications:

• Experience with customer service via phone, email, and live chat support is preferred but not required
• Experience in customer service, sales, billing and technical support

Hours of Operation for this Role are:

• 7 days a WeekMonday-Friday 7am-7pmSaturday-Sunday 9am-6pm

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs People First culture thrives on it for the benefit of our employees, our clients, our services, and our community.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program

Application Question(s):

• After applying, you may be contacted by email or text to complete a few quick screening questions — this is part of our hiring process. Type "YES" below to proceed.

Work Location: In person

Benefits:

Salary : $15