What are the responsibilities and job description for the Remote Fraud Representative position at TaskUS?
About the role:
The Fraud Investigator is responsible for conducting investigations into suspected fraud committed against the supported client(s) and it's customers. This includes, but is not limited to, proactive discovery of potential fraud through in-depth analysis of account activity, running reports, and responding to reported claims of fraud. This position is based out of New Braunfels but will also require you to work from home at times.
Your Fraud Investigator day-to-day will involve:
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
The Fraud Investigator is responsible for conducting investigations into suspected fraud committed against the supported client(s) and it's customers. This includes, but is not limited to, proactive discovery of potential fraud through in-depth analysis of account activity, running reports, and responding to reported claims of fraud. This position is based out of New Braunfels but will also require you to work from home at times.
Your Fraud Investigator day-to-day will involve:
- Reviewing and investigating reports of suspected fraudulent activity
- Using data analysis techniques, critical thinking, and pattern detection to uncover fraudulent activity
- Gathering information and documentation from customers and/or internal sources
- Remediating and correcting activity that is deemed fraudulent
- Documenting the rationale and determination for each report and referring to other departments where necessary
- Follow up with customers and/or internal contacts during the investigation.
- Ensure confidentiality of all information collected during investigation
- Assist with the implementation of new processes and procedures
- Experience in financial crime investigations
- Proficiency with data analysis techniques
- Strong interpersonal skills and ability to develop productive working relationships
- Resourceful, persistent, and self-driven with the ability to maintain high level production.
- Ability to thrive in fast paced entrepreneurial environment
- Exceptional communication skills, analytical skills, and strong attention to detail
- Experience in Microsoft and G-Suite tools, such as Excel
- Creative Problem Solving abilities
- Mac OS experience
- Ability to work under pressure
- Adaptability to change
- Experience with Consumer Reporting Software, i.e. SageStream and LexisNexis
TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.
TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
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