What are the responsibilities and job description for the Autonomous Vehicle Operations Agent position at TaskUs?
A Depot Operation Support role for autonomous vehicles (AVs) is a critical, hands-on position that ensures the fleet is ready for deployment and operates efficiently. The job focuses on the physical handling, maintenance, and technical readiness of the vehicles at the operational base (the depot).
Key Responsibilities
The primary function is to serve as the backbone of daily AV operations at the depot.
- Vehicle Preparation and Servicing:
- Charging/Fueling: Manage the charging or fueling process for the autonomous fleet.
- Cleaning and Inspection: Perform interior and exterior cleaning, including disinfection, to maintain presentation and hygiene standards.
- Pre- and Post-Trip Checks: Conduct thorough visual and diagnostic inspections, checking fluid levels, tires, and overall vehicle health before and after deployment.
- Staging: Park, stage, and maneuver vehicles within the depot for efficient charging, maintenance, and dispatch.
- Technical and Hardware Support:
- System Setup: Install, remove, and verify the functionality of specialized autonomous vehicle hardware (e.g., sensors, computers, data disks).
- Troubleshooting: Perform basic troubleshooting and triage of hardware, software, and mechanical issues using diagnostic guides and tools. Escalate complex issues to engineering or maintenance teams.
- Data Management: Securely handle and transfer data disks/storage devices, ensuring proper accounting and uploading/downloading of collected data.
- Operational Logistics:
- Asset Management: Assist with inventory, check-in, and check-out of vehicle assets, keys, and related equipment.
- Facility Support: Serve as a point of contact for facility issues, reporting on and assisting with site maintenance and repairs as needed.
- Process Compliance: Strictly adhere to all safety protocols, operational checklists, and established standard operating procedures (SOPs) to ensure fleet readiness and compliance.
- Vehicle Recovery: Assist with the safe recovery, disengagement, and relocation of autonomous vehicles that encounter issues in the field.
Required Skills and Qualifications
- Technical Aptitude: Basic knowledge of vehicle mechanics, electronics, and the ability to learn and troubleshoot new technology quickly.
- Basic Software Proficiency: Microsoft Office, Word and Excel
- Attention to Detail: Meticulous approach to inspections, following complex procedures, and data handling.
- Safety Focus: Unwavering commitment to safety protocols in all depot and field operations.
- Communication: Strong verbal and written communication skills for reporting issues clearly to technical and non-technical teams.
- Physical Requirements: Ability to lift and move equipment (often up to 45–50 lbs), stand, walk, and sit for extended periods, and work outdoors in various weather conditions.
- Driving Record: A valid driver's license with a clean driving record is typically mandatory.
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
Benefits:
Health Insurance, Maternity & Paternity Leave, Job Training