Customer Success Engineer

IMPORTANT: the best way to apply is by submitting a video application by following the instructions on our jobs page here.

At Tasklet, we’re building the cloud agent OS for work. We believe we can be the main app that most knowledge workers use for everything.

Our users are building real automations with Tasklet — connecting dozens of services, writing complex workflows, and trusting an AI agent with critical work. When something breaks or gets confusing, the quality of help they get determines whether they go deeper or give up. But we don’t want to solve this just by throwing people at support tickets. We want to solve it by making everything work better — through better product, better self-serve resources, smarter automation, and better internal tooling.

We’re looking for someone to own our customer-facing work end-to-end: handle inbound support, talk live to users, proactively help high-value customers expand their usage, and relentlessly automate and improve everything so that your own workload keeps going down and our customers get more and more successful.

Compensation

• $130k → $175k salary
• 0.125% → 0.25% equity
• Competitive benefits (medical, dental, vision, 401k, 4 weeks PTO, free lunch, etc)
  
  

Responsibilities

• Own inbound customer support via email and calls — diagnose complex issues across a product that touches dozens of external services, runs code, browses the web, and manages files
• Proactively reach out to high-value customers to help them expand their usage — identify accounts with growth potential and help them get more from Tasklet
• Build AI-augmented support workflows — use Tasklet itself (and other tools) to automate common issues so you can focus on the hard problems. Create and maintain help docs, guides, and self-serve resources that actually reduce inbound volume.
• Improve our internal tooling and processes — build dashboards, admin panels, and automations that make us more efficient at serving customers without proportional headcount
• Feed insights back to product and engineering — systematically capture what’s breaking, what’s confusing, and what’s missing, and work directly with eng to fix it — including driving small fixes yourself
  
  

Our ideal candidate

• You’re technical and unintimidated by complexity — you can read error logs, understand API integrations, and debug multi-step agent workflows to find root causes
• You’re a builder who automates — your instinct when you see repetitive work is to engineer it away, not just power through it
• You’re comfortable across support, sales, and product work — you can write a great support reply, hop on a call with a big customer, and file a detailed bug report in the same afternoon
• You’re a clear, concise communicator who can explain complex things simply — whether that’s a customer email, a help doc, or a product feedback memo
• You love talking to people
• You could easily work as a customer success engineer at a top AI lab — but you want the outsized impact of a startup, and you believe Tasklet can win
  
  

Read more about our company and apply via video by following the directions on our careers page.