Supervisory Associate Advocate - Taxpayer Advocate Group Manager (TAGM)

WHAT IS TAXPAYER ADVOCATE SERVICE?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in following area(s):
  • Taxpayer Advocate Service - Deputy National Taxpayer Advocate

Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Qualifications:

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE 05:
You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:

• Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others.
• Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled.
• Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
• Experience working effectively within an organizational environment while building productive working relationships with internal and external stakeholders and showing awareness and sensitivity to taxpayer circumstances and concerns.
• Experience assisting with the resolution of tax-related issues by applying established tax laws, policies, and procedures to support fair and consistent outcomes.
• Experience applying and following established policies, procedures, and guidelines within a structured organization.
• Experience collaborating with others on projects or initiatives that involve coordination across teams or functional areas.

AND

You must also meet the following requirement(s):

• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"

For more information on qualifications please refer to OPM's Qualifications Standards.

Go to Understanding the IRS Paybands for GS/IR conversion.

Responsibilities:

General Manager Duties:

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Plans, directs, and coordinates the work of a team responsible for resolving complex taxpayer advocacy cases. Establishes priorities, assigns workload, and monitors case progress to ensure timely and effective resolution of taxpayer issues involving hardship or systemic IRS problems. Integrates cross-functional knowledge of IRS processes and procedures to facilitate case resolution across multiple IRS operating divisions. Ensures alignment with TAS program objectives, policies, and national priorities while managing resources to optimize program effectiveness.
• Provides expert technical guidance to employees on complex tax law issues, TAS procedures, and IRS systems.
  Serves as a senior advisor in resolving the most sensitive or high-impact cases, including those involving systemic
  issues or external stakeholders such as congressional offices. Ensures advocacy actions are consistent with TAS's
  mission and statutory authority. Applies in-depth knowledge of federal tax laws, IRS enforcement practices, and
  taxpayer rights to support effective case resolution and protect taxpayer interests.
• Coordinates with internal IRS functions, TAS units, and external stakeholders to resolve cases and address systemic
  issues affecting taxpayers. Manages administrative functions including workforce planning, reporting, and resource
  allocation. Communicates effectively both orally and in writing to convey program goals, case status, and policy
  implications. Ensures compliance with organizational policies and contributes to maintaining the public's confidence in
  the IRS through effective advocacy and service delivery.

STANDARD POSITION DESCRIPTIONS (SPD): PD26168
Visit the IRS SPD Library to access the position descriptions.

Salary : $108,173