ORGANIZATIONAL TRAINING & DEVELOPMENT COORDINATOR - Tax Office

Summary

The Training Coordinator will be responsible for facilitating training and employee development programs designed to develop a knowledgeable workforce, improve employee morale, and strengthen customer satisfaction through interactions with satisfied and highly skilled employees.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develops and implements approved new hire onboarding and orientation programs for all new employees in the Tax Office, reviews transactions, and reports progress to the hiring manager and Organizational Development & Communications Specialist.
• Develops, implements, and facilitates approved training and development programs for newly promoted and tenured employees in all departments, including technical and soft skill training using appropriate training methods and activities.
• Examines processed transactions by trainees throughout their training period, measures outcomes, and reports results to trainee’s Manager and Organizational Development & Communications Specialist prior to reviewing with trainee.
• Recommends topics for internal and external communications to educate employees and inform the public.
• Assists departments processing transactions on the front line or as applicable to enhance personal knowledge in key areas of training. Assumes operational duties of a Tax Office Supervisor in their absence.
• Travels to sub courthouse locations to provide training.
• Collaborates with Tax Office management team to gain insight into gaps in training and training needs and reports to the Organizational Development & Communications (ODC) Specialist as new information is received.
• Submits new and updated training projects in progressive stages to the ODC Director for review and final approval.
• Attends meetings as scheduled.
• Participates in personal growth opportunities as scheduled; maintains a good working knowledge of training practices and stays current on technologies and industry trends; ensures training is in compliance with applicable motor vehicle and property tax laws, code and policy; promotes Tax Office core values in all training initiatives
• Provides first level supervision of staff during training, evaluates performance, and reports recommendations for further training or discipline to management.
• Performs other duties as assigned.
  
  

Knowledge, Skills, & Abilities:

• Excellent customer service and communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment.
• Must be able to stay organized and know how to prioritize the workload.
• Ability to work independently and as part of a team.
• Competency with computers and Microsoft Office 365 Suite.
• Advanced analytical skills.
• Knowledge of state laws pertaining to titling and registration of motor vehicles and property tax. Ability to instruct others.
• Ability to maintain a good rapport with employees, coworkers, and management.
• Ability to uphold high ethical standards to establish trust and credibility and maintain an appropriate professional image.
• Requires strong time management and organizational skills.
  
  

Minimum Requirements

• Associate’s degree or equivalent
• Two (2) years of relevant experience
  
  

Preferred Requirements:

• Motor Vehicle/Property Tax experience (Preferred)
• Experience handling money preferred
• Instructional design experience is preferred, especially in developing interactive training content using Articulate or comparable e-learning tools
• Basic graphic design skills, including the use of standard or AI-assisted tools to create training materials and visuals is preferred
  
  

Physical Demands And Work Environment & Other Requirements

While performing the duties of this position, the incumbent may be required to bend, hear, keyboard, sit, stand, talk, work alone and with others, and work overtime. Must be able to lift up to 25lbs.