ASSISTANT DIRECTOR MOTOR VEHICLE - Tax Office

Summary

Under the guidance and instructions issued by the Texas Department of Motor Vehicles (TxDMV), which is governed by the Texas Transportation Code, this position assists with directing overall daily functions of the Motor Vehicle Division. The incumbent provides oversight and training to exempt and non-exempt staff while maintaining compliance with State and Federal requirements and acts as a liaison with public and private agencies and individuals. This position directly supervises branch manager positions, indirectly supervises branch clerical employees, oversees implementation of employee training, and is responsible for ensuring Tarrant County branch locations are consistent in providing services to our customers.

Essential Duties And Responsibilities

• Supervises sub-courthouse and downtown motor vehicle branch managers including performance reviews and annual evaluations.
• Performs regular in-person site visits and maintains visibility at all locations.
• Assists with developing and maintaining motor vehicle programs, processing, priorities, procedures, and necessary documentation.
• Creates and provides initial and refresher training for managers.
• Performs audits of tax branch locations to ensure compliance with the policies and procedures of the office and the business rules of the Tax Assessor-Collector.
• Coaches and encourages managers and staff to meet standards set by the Director.
• Creates and provides training programs for customer-facing staff.
• Evaluates and adjusts staffing resources and motor vehicle workload between locations to meet daily needs.
• Attends meetings with or in place of the Director.
• Acts as a resource for staff inquiries regarding complex cases and office policy.
• Determines training needs and develops presentations for internal and external training sessions. Creates, edits, and reviews presentations for accuracy and content.
• Provides suggestions and plans to the Director when determining disciplinary action. Offers strategic planning for required or supplemental training for employees following disciplinary action.
• Works in tandem with the Director when conducting interviews and implementing promotion decisions.
• Performs all other related duties involved in the operation of the Tax Office as assigned or required by the Tax Collector
  
  

Minimum Requirements

• Bachelor’s degree or equivalent.
• Six (6) years of motor vehicle experience including five (5) years of management in a motor vehicle-related field.
• Must obtain County Tax Office Professional (CTOP) Certification within two (2) years.
• Knowledge of cash handling systems and database updates.
• Knowledge of Transportation Code.
• Advanced organizational skills with the ability to handle multiple assignments, MS Office proficiency, strong written and verbal communication skills, and ability to work well independently as well as with others.
• Must have detailed knowledge of organizational and departmental procedures.
• Must be a subject matter expert in vehicle titles and registration and building and leading teams and have a strong background in the training and development of employees.