Leasing and Maintenance Office Coordinator

Position Summary

The Leasing Office Assistant serves as the first point of contact for clients, residents, and visitors, representing TCSH with professionalism and compassion. This role provides administrative, leasing, and operational support to ensure efficient property management, accurate recordkeeping, and excellent customer service. The ideal candidate is highly organized, detail-oriented, and committed to maintaining confidentiality while supporting housing stability for residents.

Key Responsibilities

· Serve as the front-facing representative of TCSH, providing professional and welcoming customer service to clients, residents, and visitors

· Manage incoming communications, including phone calls, emails, and inquiries, and provide accurate information about housing opportunities and services

· Collect rent payments, issue receipts, process transactions, and post payments and deposits in Yardi

· Maintain accurate, organized, and confidential client, financial, and operational records and filing systems

· Prepare and process tenant documentation, including lease packets, lease signings, move-outs, violations, notices, and payment plans

· Audit tenant accounts, generate invoices, and monitor payment plans to ensure accuracy and compliance

· Create, track, and coordinate maintenance requests; communicate effectively with the maintenance team, vendors, and contractors

· Support office operations, including mail distribution, supply ordering, document preparation, and general administrative tasks

· Assist clients with paperwork and documentation, ensuring clarity and completeness

· Develop, update, and distribute internal and external communications, including forms, handbooks, checklists, and informational materials

· Maintain and update property management systems (Yardi, Shofcorp, Partner Portal, Blue Moon), including subsidies, utilities, certifications, and compliance data

· Coordinate utility tracking, billing, and related reporting for shared living properties

· Prepare and submit required reports, including CMTS and HOME compliance documentation

· Maintain staff resources, including contact lists and operational forms

· Perform additional administrative duties and special projects as assigned by leadership

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1–3 years of administrative, leasing, or property management experience preferred
• Experience with Yardi, property management software, strongly preferred
• Proficiency in Microsoft Office, particularly Excel
• Strong organizational, communication, and customer service skills
• Ability to handle confidential information with discretion
• Detail-oriented with the ability to manage multiple priorities

Key Competencies

• Customer-focused with a welcoming and professional demeanor
• Strong attention to detail and accuracy
• Effective communication and teamwork
• Problem-solving and adaptability
• Commitment to the mission of supporting housing stability and client success

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person