Specialist I, Financial Aid

Title: Specialist I, Financial Aid

Department: DT Financial Aid

Campus Location: Trinity River Campus

Employee Classification: CLR - Clerical

Position Type: PT - Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $18.22

Work Hours: Monday - Friday 2:00pm/3:00pm - 7:00pm. Occasional Saturdays 9:00am - 2:00pm

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant: This is a part-time position, with a maximum of 19.5 hrs. per week

Job Summary:

This role is responsible for serving as the primary receptionist for current and prospective students for the Financial Aid Office and assisting students with applying for and understanding how to receive financial aid.

Primary Duties and Responsibilities:

• Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications:

• High School diploma or General Equivalency Diploma (GED)
• One (1) year's working experience in supporting and serving customers

Preferred Qualifications:

• At least one year's working experience providing customer service in an office environment
• At least one year's working experience in a college or university setting related to the Essential Performance Requirements

Knowledge, Skills and Abilities:

• Knowledge of higher education and college financial aid programs
• Skilled in excellent customer service and interpersonal relationships with varied populations, including strong listening, verbal, and written communication
• Skilled using computer applications and enterprise systems, including the Microsoft Office suite
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
• Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations

Physical Demands and Work Environment:

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodation/EEO Statement:

Tarrant County College is committed to providing equal access to its employment process. Reasonable accommodations are available to qualified applicants who need an accommodation to participate in the application, interview, assessment, or selection process. To request an accommodation, contact The Office of Human Resources via email at HRemployeerelations@tccd.edu.