Service Center Manager

Overview
Tarpstop is looking for a Service Center Manger to oversee all aspects of the service center's operations, with a focus on meeting sales targets, delivering high-quality products, and ensuring customer satisfaction. This role demands strong leadership, operational expertise, and a commitment to maintaining a safe, organized, and efficient work environment. The Service Center Manager plays a critical role in driving the profitability and success of the center while representing the company’s values and standards.

Key Responsibilities

Operational Leadership

• Lead and manage the overall performance of the service center, ensuring compliance with company policies, procedures, and safety standards.
• Ensure all products meet or exceed customer quality standards through regular in-process inspections and continuous improvement efforts.
• Maintain a clean, organized, and professional environment both inside and outside the facility.
• Monitor and evaluate staff performance to ensure it meets company standards.
• Enforce company policies, procedures, and standards consistently, initiating corrective actions when necessary.

Company Representation

• Act as the primary representative of the service center, embodying the company's Mission, Vision, and Core Values in all interactions with employees, customers, and the community.
• Ensure high levels of customer satisfaction by providing timely and accurate service.
• Address customer inquiries and issues promptly and professionally.

Production Management

• Analyze work orders, production schedules, and other reports to create production estimates and schedule accordingly.
• Ensure accurate work order processing within the Company ERP system.
• Understand and utilize the Enterprise Resource Planning (ERP) system to monitor, optimize, and enhance the service center’s performance.
• Drive the achievement of Key Performance Indicators (KPIs) for the service center.
• Identify areas for improvement and implement corrective measures when targets are not met.

Cross-Functional Coordination

• Maintains a holistic perspective of the broader Company operations in order to provide better support to the Company’s overall success.
• Collaborate with Sales, Supply Chain, and Production teams to ensure alignment between production capacity and customer demand.
• Communicate effectively with customers regarding delivery timelines and project status.
• Coordinate with the Shipping & Logistics to ensure that inventory levels of manufactured parts are adequate to department operations, preventing operational delays.
• Partner with HR to manage employee performance, training, and development.
• Conduct performance reviews, enforce discipline, and uphold company policies consistently.

Work Environment Maintenance

• Promote and maintain a positive, professional, and safe work environment.
• Ensure the shop’s cleanliness and maintenance meet company expectations.
• Regularly maintain and repair equipment, and coordinate with third party repair services as needed.

Training & Development

• Ensure new hires receive adequate training for their roles.
• Conduct employee reviews and set goals and expectations.

Qualifications

• Bachelor’s Degree in Business, Manufacturing Management, or a related field.
• A minimum of 10 years of experience managing a facility where service excellence is critical to success.
• At least 5 years of experience in manufacturing operations.
• Strong proven problem-solving abilities with a focus on leading by example.
• Demonstrated ability to lead, develop, and manage personnel.
• Strong delegation skills with a focus on achieving results through department managers.
• Previous experience with manufacturing machinery, including maintenance.
• Previous experience with ERP systems, and the ability to learn the company ERP system - NetSuite.
• Strong commitment to quality, accuracy, and safety.
• Ability to read a tape measure and perform basic arithmetic with fractions.
• Excellent written and verbal communication skills.
• Expertise in relevant production processes.
• Ability to work overtime as needed to facilitate business needs, as well as willingness to be accessible to the team as needed.

Physical Requirements

• Ability to individually lift, pull, and drag materials weighing up to 50 lbs.
• Ability to bend, twist, lift, stand, sit, kneel, and perform repetitive movements for up to 8 hours.
• Ability to sit at a desk and operate a computer for prolonged periods.

Work Environment

• Office-based with occasional travel required for meetings, training, and site visits.
• Working on the shop floor and at a computer.
• An on-site position working primarily at a desk or at the sales counter.
• Other work areas include the floor (inspecting quality, performance, etc.), the yard (lot inspections, etc.) and the sales room (inventory, etc.).
• Working on site and full-time are essential functions of the position.

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $90,000 - $100,000