What are the responsibilities and job description for the Office Assistant position at Tarheel Foot & Specialty Care?
Join a Team That Helps People Stay Active, Healthy, and Independent
Tarheel Foot & Specialty Care is seeking a friendly, organized, and dependable Office Assistant to support our growing preventative foot care practice. This role is perfect for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and takes pride in providing excellent customer service.
As an Office Assistant, you will be one of the first points of contact for our patients, facilities, and healthcare partners. Your professionalism, attention to detail, and positive attitude will help ensure a smooth and welcoming experience for everyone we serve.
Based on your previous position description, this role focuses on patient scheduling, customer service, medical office support, insurance verification, and clinic coordination.
Responsibilities: Patient & Customer Service
- Answer incoming phone calls professionally and courteously
- Greet patients and visitors with a welcoming attitude
- Schedule, reschedule, and confirm patient appointments
- Assist patients with questions and direct inquiries appropriately
- Check patients in and out during clinic visits
Scheduling & Coordination
- Coordinate provider schedules and facility visits
- Communicate appointment updates and schedule changes
- Maintain accurate patient scheduling records
- Prepare and distribute weekly and monthly schedules
- Work closely with providers, facilities, and clinical staff to ensure efficient patient flow
Administrative Support
- Create and maintain patient records
- Verify insurance information and demographic data
- Process referrals, orders, and documentation
- Scan, file, and organize medical records
- Collect and document patient payments when applicable
- Assist with reporting and other office projects
Compliance & Accuracy
- Maintain patient confidentiality and HIPAA compliance
- Ensure accurate documentation and record-keeping
- Follow clinic policies and procedures
- Support quality patient care through attention to detail
QualificationsRequired
- High school diploma or GED
- Minimum 2 year of customer service, administrative, receptionist, or medical office experience
- Strong computer and data-entry skills
- Excellent communication and organizational abilities
- Ability to multitask and prioritize responsibilities
- Professional appearance and positive attitude
Preferred
- Experience in a medical office, physician practice, podiatry clinic, or healthcare setting
- Knowledge of insurance verification and medical scheduling
- Experience with EMR/EHR systems
- Bilingual candidates are encouraged to apply
What We're Looking For
✔ Friendly and compassionate personality
✔ Strong attention to detail
✔ Reliable and dependable attendance
✔ Team-oriented mindset
✔ Ability to work independently when needed
✔ Passion for helping patients receive quality care
Benefits
- Competitive Pay
- Paid Time Off (PTO)
- Paid Holidays
- Health Benefits (if applicable)
- Supportive Team Environment
- Monday–Friday Schedule (No Nights)
Why Join Tarheel Foot & Specialty Care?
At Tarheel Foot & Specialty Care, we help patients maintain mobility, comfort, and independence through preventative foot care services. Our team is dedicated to providing compassionate care while creating a positive work environment where employees are valued and supported.
If you enjoy helping people and want to be part of a growing healthcare team, we'd love to hear from you!
Apply today and take the next step in your healthcare career.
Pay Range: $15.00–$16.00 per hour (based on experience)
Job Type: Full-Time
Schedule: Monday–Friday, Day Shift
Experience: Medical Receptionist, Administrative Assistant, Office Assistant, Customer Service, or Healthcare Administration Preferred.
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of office, administrative, or receptionist experience do you have?
- Do you have experience working in a medical office or healthcare setting?
- How comfortable are you answering multiple phone lines while assisting patients and completing administrative tasks?
- Do you have experience verifying insurance information or processing patient paperwork?
- Are you able to pass a background check?
- Do you have reliable transportation?
- Are you comfortable using computers and learning new software?
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $15 - $16