What are the responsibilities and job description for the Customer Service Representative/Inside Sales Support position at Targetti USA, Inc.?
Company Description
TARGETTI USA represents the quality, craftsmanship, and excellence of the TARGETTI GROUP in the North American market. As a respected manufacturer of sophisticated architectural lighting solutions, the company offers a broad range of indoor and outdoor products designed for diverse architectural applications.
Applicants can expect to join a company focused on high-performance, design-driven lighting solutions with strong support across the U.S. through an established sales representative network.
Role Description
The Customer Service/Inside Sales Support role is a full-time position based in Costa Mesa, CA. The Inside Sales & Customer Service Support role is responsible for ensuring exceptional customer experience and seamless internal coordination across the sales and order fulfillment process. This position supports a designated sales territory by managing inbound inquiries, processing orders and quotations, and acting as a key liaison between customers, regional sales teams, and internal departments. The primary goal is to uphold high standards of responsiveness, accuracy, and service while contributing to the overall efficiency and success of the sales operation.
Main Position Responsibilities
- Territory & Customer Support: Provide responsive support to customers and sales representatives while coordinating territory-related activities.
- Order Management & Processing: Review and validate incoming orders for accuracy (product codes, pricing, BOM, commissions, etc.) and manage the full order lifecycle from quote through shipment by coordinating with internal teams.
- Quoting & Project Take-Offs: Perform lighting take-offs from construction drawings and create drawing markups using Bluebeam Revu or Adobe Acrobat.
- System & Inbox Management: Prioritize and respond to customer inquiries via phone and email, and use SAP and other internal systems to retrieve invoices, proformas, tracking information, packing slips, and other order documentation.
Qualifications
- 3 years of experience in customer service, inside sales, or a related role—preferably within the lighting or architectural products industry
- Prefer experience with SAP, Dynamics, Adobe and Bluebeam Revu
- Strong MS Office skills (Excel, Outlook, Word).
- Strong Customer Service and Customer Support skills to manage inquiries, orders, and issue resolution effectively
- Detail-oriented, organized, and able to manage multiple tasks and priorities in a fast-paced environment
- Strong written and verbal communication skills and the ability to work collaboratively with cross-functional teams
- Bachelor’s degree in business or a related field is a plus
Compensation
- Compensation will be commensurate with the candidate’s experience and education
- Health Insurance: Employee HMO: 100% paid by Targetti with option to upgrade to PPO at additional cost
- Dental Insurance: Employee DHMO: 100% paid by Targetti with option to upgrade to PPO at additional cost
- Vision Insurance: 100% paid by Targetti
- Life Insurance (paid by Targetti) with option to purchase additional coverage
- Additional Health Resources through United Healthcare (fees may apply)
- Flexible Spending Account (FSA) option for healthcare and dependent care expenses
- 401(k) Profit Sharing Plan with match
- Time Off Benefits
- Professional Development
Additional Information
- Must have legal authorization to work in the United States at the time of application
- Employment with Targetti USA, Inc. is contingent upon the successful completion of a background check
- Targetti USA, Inc. is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status under applicable law.
Salary : $25 - $35