Cosmetic Receptionist/Call Center

Description

Cosmetic Receptionist / Call Center

Twin Cities Metro, MN

Job Summary

The Cosmetic Receptionist / Call Center team member plays a vital role in creating a welcoming, professional, and seamless experience for cosmetic patients from their very first interaction with Tareen Dermatology. This position supports both the Cosmetic Call Center and front desk operations, ensuring reliable phone coverage, accurate scheduling, and exceptional customer service. The role is essential in supporting patient satisfaction, cosmetic revenue flow, and overall clinic efficiency.

Qualifications

Required

• High school diploma or equivalent
• 2 years of experience in a customer-facing or customer experience role
• Strong verbal and written communication skills
• Comfort managing high call volumes in a fast-paced environment
• Excellent organizational, time management, and multitasking abilities
• Ability to maintain professionalism, discretion, and confidentiality (HIPAA compliance)
• Proficiency with Microsoft Office Suite or similar software
• Genuine interest in aesthetics, skincare, and/or dermatology
  
  

Preferred

• Prior experience in dermatology, cosmetic medicine, med spa, salon, or esthetic setting
• Experience with point-of-sale (POS) systems and payment processing
• Familiarity with cosmetic services, memberships, or retail skincare
  
  

Responsibilities

• Maintain consistent and reliable phone coverage for incoming patient calls
• Schedule cosmetic consultations and treatment appointments
• Answer patient questions related to cosmetic services, pricing, post-care instructions, and general practice information
• Perform POS transactions, including checkout for products, services, and memberships
• Enroll patients in cosmetic membership plans
• Maintain basic knowledge of cosmetic services, products, and promotions
• Greet and check in cosmetic patients, verify demographic information, and process copays or payment plans
• File and manage patient documentation in compliance with HIPAA guidelines
• Provide administrative and operational support to the Cosmetic Department and estheticians
• Assist with staffing cosmetic events (approximately one per quarter)
• Support front desk operations as needed
• Perform additional duties as assigned
  
  

Work Environment & Physical Requirements

• Work is primarily performed in a clinic and call center setting
• Prolonged periods of sitting at a desk and working on a computer
• Frequent phone use and data entry
• Ability to lift up to 15 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
  
  

Benefits & Perks

• Pay Range: $18.00- $22.00 per hour
• Paid Time Off (PTO)
• Paid Holidays
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Life insurance
• Disability insurance
• Employee Assistance Program (EAP)
• Employee discounts on cosmetic services and products
  
  

About Tareen Dermatology

The mission of Tareen Dermatology is to provide compassionate, state-of-the-art dermatologic care with an emphasis on early diagnosis, patient education, and comprehensive skincare.

Our vision is to exceed patients’ expectations by delivering individualized, expert, and ethical care. We strive to be leaders in medical, surgical, and cosmetic dermatology while giving back through service in our community. We foster a collaborative, patient-centered culture grounded in excellence, integrity, and compassion.

Tareen Dermatology is an Equal Opportunity Employer and values diversity in the workplace.