What are the responsibilities and job description for the Customer Success Manager (Remote) position at Tarci?
About Tarci
Tarci is a VC backed Continuous Intelligence Platform. Leveraging our dynamic data, Tarci helps Enterprises servicing SMBs cut through the noise of competitive markets and gain a natural advantage to make actionable, informed business decisions.
The role
We are looking for a results-driven CSM with a love for client relationships, data, and tech to work remotely.
You will be part of a multi-cultural team in a young entrepreneurial environment. You must have the ability to work independently and think like the client.
In this role, you will engage directly with Tarci clients and be responsible for clients' satisfaction and their ability to leverage the company’s products to drive ROI.
There is a path for you to grow with us either to CSM team leader or account manager. We love coaching and training and look for people who will be long-term partners on our amazing Tarci journey.
We offer competitive compensation, benefits, remote work, and all sorts of tools and resources to empower you to do your best work.
Key Responsibilities
Full ownership of the relationship and communications with the client.
Deep understanding of clients’ targets as well as defining the strategy to reach their goals.
Being a product expert that will help clients materialize the value of the products they use.
Providing clients an amazing service experience during onboarding, product adoption, and support.
Enhancing client growth based on value recognition.
Creating and maintaining a healthy working relationship with clients - building trust and transparency with clients.
Acting as an internal customer advocate, identifying new product features and requirements, and communicating with the product organization.
Requirements
3 years of CSM experience
Proven track record of successfully managing SaaS clients
Excellent verbal and written communication skills
Data-oriented, analytical skills
Empathetic, positive attitude with a desire to help our customers reach their goals
Experience working in a start-up environment
Experience in working with Fortune 500 & Fortune 100 companies
Preferred Qualifications
Previous experience in SaaS marketing/sales/risk management
Previous experience in consulting
Previous experience in financial services
Previous experience in data analytics