Terminal Manager

Terminal Manager — Final Mile Delivery Operations

This role may also be known as: Distribution Center Manager, Delivery Operations Manager, Last Mile Operations Manager, Hub Manager

If you thrive on building teams, solving operational puzzles, and being the person a hub depends on to run smoothly, this is your next move. As Terminal Manager, you'll lead hourly associates and independent contractor partners to hit daily, weekly, and peak-season goals — all while being the face of a company known for delivering a five-star experience on every job.

This organization has grown into one of the country's leading names in final mile furniture delivery, with locations across the country and a reputation built on precision, care, and consistency. You'll be stepping into a role where your leadership directly shapes customer experience and company reputation in your market.

Why This Opportunity Is Different

This isn't a desk job disconnected from the field — you'll be out doing ride-behinds with your teams, actively route monitoring, and staying close to the operation rather than managing from a distance. You'll have real ownership over independent contractor partnerships, budget performance, and KPI-driven improvements, with a company that's scaling fast and looking for leaders who want to grow with it.

What You'll Be Doing

• Leading, coaching, and developing hourly associates and independent contractor partners
• Owning terminal performance across safety, service, quality, and cost
• Managing inbound/outbound hub operations including staging, deluxing, repairs, returns, and claims
• Monitoring KPIs and driving continuous operational improvement
• Building and maintaining strong independent contractor partnerships focused on profitability and compliance
• Conducting weekly ride-behinds and active route monitoring to ensure client satisfaction
• Planning daily, weekly, monthly, and peak season labor schedules
• Managing budget performance and financial plan objectives

What We're Looking For

• Minimum 5 years of Final Mile/Last Mile delivery experience
• 3-5 years of distribution management or leadership experience
• Experience managing, recruiting, and working with independent contractors
• Strong communication, interpersonal, and customer relations skills
• Proficiency in Microsoft Office Suite and Warehouse Management Systems (WMS)
• Bachelor's degree in Business, Operations, Supply Chain, or related field preferred
• Furniture delivery experience preferred
• Comfort working in a fast-paced, physically active environment, including field time

Compensation & Work Model

$70,000–$75,000. Onsite role with regular field presence required.

Location & Travel

Dayton, Ohio. Regular local travel required for ride-behinds and route monitoring; flexibility for extended hours or weekends during peak operational needs.

To apply or learn more, contact: Aimee.Santos@tappwfs.com

About TAPP Workforce Solutions

TAPP Workforce Solutions is a specialized recruitment and workforce solutions firm supporting organizations across skilled trades, engineering, manufacturing, and professional services. We act as an extension of our clients' teams, delivering thoughtful, relationship-driven hiring solutions focused on long-term fit, performance, and retention.