What are the responsibilities and job description for the Senior Technical Account Manager position at Tapp Network?
Company Description Tapp Network is a full-service digital transformation and marketing agency that supports mission-driven businesses, nonprofits, and government organizations through four specialized business units. The company delivers omni-channel communications, innovative applications, websites, and software, as well as sustainable marketing and technology solutions for the renewable energy sector. As a certified HubSpot Partner, Tapp Network designs comprehensive inbound marketing and sales processes to help clients increase leads and accelerate sales. Its global solutions serve both B2B and B2C clients with integrated software, marketing automation, and data-driven campaign management, while also transferring enterprise-level innovation to the social and civil sectors through cost-effective digital transformation initiatives.
Role Description The Senior Technical Account Manager is a full-time, remote role based in Delaware - responsible for serving as a trusted advisor and primary point of contact for key client accounts. This role manages the technical relationship with clients, ensuring successful onboarding, solution implementation, and ongoing optimization of Tapp Network’s platforms and services. Day-to-day responsibilities include leading client meetings, understanding business requirements, coordinating cross-functional project teams, and translating technical capabilities into clear value for stakeholders. The Senior Technical Account Manager will diagnose and resolve technical issues, provide proactive technical guidance, and collaborate with sales and project management teams to identify expansion opportunities and maintain high levels of client satisfaction. This position also involves creating documentation, reporting on account health, and contributing to continuous improvement of internal processes and service delivery.
Qualifications
- Strong account management skills with experience building long-term client relationships and acting as a strategic advisor.
- Technical support and troubleshooting expertise, including the ability to investigate, diagnose, and resolve complex issues with digital platforms and integrations.
- Background in sales or customer success, with the ability to identify upsell and cross-sell opportunities and communicate value propositions clearly.
- Project management capabilities, including planning, prioritizing, and coordinating deliverables across internal teams and client stakeholders.
- Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
- Experience working with marketing technology, CRM platforms (such as HubSpot), or digital transformation projects is highly beneficial.
- Demonstrated ability to work in a fast-paced agency or consulting environment, managing multiple accounts and projects simultaneously.
- Bachelor’s degree in a relevant field (such as Information Technology, Business, Marketing, or Communications) or equivalent practical experience.