What are the responsibilities and job description for the Sales Development Representative (part-time) position at tapouts?
About the Role
As a Sales Development Representative (part-time), you'll be on the front lines of tapouts' phone sales channel, having real conversations with parents that drive subscription growth. Beyond converting leads and trials, you'll play a genuine parent success role, guiding families through a decision that matters to them and connecting them to a program that changes kids' lives.
The core of the role is lead calling and trial calling, with room to grow into retention, re-engagement, and areas we're still building out. We're a team that moves fast and welcomes new ideas.You'll work onsite at our Venice Beach office alongside a collaborative, high-energy team.
Key Responsibilities
- Reach out to parents who haven't completed enrollment and guide them through scheduling their first trial
- Handle trial conversion calls, welcome calls, no-show recovery, and re-engagement outreach at every stage of the parent journey
- Follow established scripts and objection handling playbooks while keeping conversations natural and empathetic
- Accurately disposition and log every call in the CRM
- Meet or exceed conversion rate and SLA targets
- Flag patterns and share feedback that improves the sales motion
Requirements
- 1-2 years of phone sales or customer-facing experience
- Comfortable and confident on the phone, you connect easily with people
- Detail-oriented and consistent with CRM logging and follow-up
- Thrives in a fast-paced startup environment
- Experience in education, EdTech, or coaching is a plus
- Being a parent is a big plus, we're looking for people who genuinely understand what families go through and connect with the mission on a personal level
This is a part-time role with a 3-month initial term and a clear path forward. Based on performance, we anticipate the opportunity to transition into a full-time position.
Why tapouts
You'll be working onsite in our Venice Beach office, side by side with a founding team that moves fast and cares deeply, both about the kids we serve and the people who help us grow.