Operations Supervisor (On-Site)

🌟 We're Hiring: Operations Supervisor (On-Site)! 🌟

We are looking for an experienced Operations Supervisor to lead our team in Coppell, United States. The ideal candidate will have a strong background in operations management and a proven track record of improving efficiency and productivity within a fast-paced environment.

📍 Location: Coppell, TX

⏰ Work Mode: Work From Office

💼 Role: Operations Supervisor (On-Site)

Rate: $65k to $70k/yr

Duration: Perm placement

Shift: Monday – Friday 6:00 AM – 3:00 PM

Compensation: The hourly rate for this position is $65,000- $70,00.00 USD

• Bonus Eligible
  
  

What You'll Do

 Supervise daily insert operations to ensure production schedules,

quality standards, and C) are consistently met.

 Lead, coach, and develop hourly production staff, including training

on equipment operation, safety procedures, and quality expectations.

 Plan and assign labor based on daily workloads, staffing levels, and

production priorities.

 Monitor machine performance, throughput, and downtime;

troubleshoot basic equipment issues and escalate maintenance needs

as required.

 Ensure materials (inserts, envelopes, paper stock, trays, etc.) are

staged and available to prevent production delays.

 Enforce all safety policies, housekeeping standards, and compliance

requirements.

 Perform quality checks throughout the shift to ensure accurate

inserting, correct matching of materials, and proper mail piece integrity.

 Track and report key performance metrics such as volume produced,

scrap, rework, efficiency, and labor utilization.

 Investigate and resolve production errors, jams, and quality defects;

implement corrective actions to prevent recurrence.

 Coordinate with upstream and downstream departments (Print,

Postal, Shipping, QA) to ensure smooth workflow.

 Approve timecards, manage attendance, and address performance or

disciplinary issues in accordance with company policy.

 Support continuous improvement initiatives by identifying process

inefficiencies and recommending improvements.

 Ensure all jobs are properly set up according to job tickets, work

orders, and client specifications.

 Maintain accurate production documentation and shift reports.

 Assist with onboarding and cross-training of employees to improve

department flexibility.

 Operational Leadership: Ability to coordinate and guide teams

across insertion and mail operations; steady decision-making during

high-volume cycles.

 Workflow Management: Skilled in sequencing jobs, managing SLAs,

prioritizing critical workstreams, and adjusting schedules when the

day bends in unexpected directions.

 Quality Assurance: Strong eye for defects (print quality, folds, jams,

mis-matches, machine behaviors), with the discipline to enforce

documentation and corrective actions.

 Technical Aptitude: Familiarity with production equipment such as

inserters, and postage systems; capable of basic troubleshooting.

 Data & Metrics: Ability to interpret production dashboards,

throughput data, waste reports, reprint causes, and operator

performance metrics; comfortable with spreadsheets and production systems.

 Communication: Clear, steady communication with operators,

leadership, maintenance, and support teams; timely escalation when

schedules or SLAs are at risk.

 Problem Solving: Able to diagnose workflow bottlenecks, equipment

issues, and process disconnects; capable of crafting practical,

immediate solutions.

 Team Development: Experience training staff, cross-skilling

operators, and providing constructive performance feedback.

 Safety Awareness: Knowledge of print-shop safety standards—

lockout/tagout basics, paper/ink/chemical handling, machine-zone precautions.

 Documentation: Competence in writing shift reports, exception logs,

incident summaries, and SOP updates.

What We're Looking For

 Prior leadership or lead-operator experience, ideally supervising

5–20 employees across multiple shifts or zones.

 Experience working with SLA-driven clients, financial/healthcare

mailings, or compliance-controlled environments (SOC, HIPAA, PCI) is

a strong advantage.

 Comfortable working in fast-paced, deadline-driven operations

with large daily volume swings.

 Familiarity With

• Insertion equipment technology is helpful.
• Postal regulations and mailing standards
• Job tracking systems, shop-floor management tools, and
  
  

ticketing/escalation systems

 Understanding lean principles (5S, waste reduction) is helpful.

 Strong follow-through—ensures tasks, fixes, and escalations don't fall

into the cracks.

 Collaborative mindset; works well across production, QA,

maintenance, planning, and client teams.

 Dependable, consistent, and detail steadfast.

Ready to take your career to the next level? 🚀 Apply now and join our dynamic team!