What are the responsibilities and job description for the Rental Lead, Lockers, Lost & Found position at TAOS SKI VALLEY INC?
Taos Ski Valley, Inc. utilizes both private and public, conventional, and computer-controlled RFID Key access lockers to offer our guests premier options for easy and secure access to their personal belongings. This role supports a steady, structured, systems-based operation that requires accuracy, organization, and calm problem-solving.
The Rental Lockers Lead will take ownership of seasonal and daily locker rentals, maintenance, and organization for Resort Services. This includes RFID key programming, updating and maintaining an accurate database of items, communicating with guests and staff, and maintaining clear, predictable workflows.
Working primarily from the Lost and Found office, the Rental Lockers Lead will additionally Lead our Team to assure all misplaced personal items are organized, catalogued, and returned to their owner when possible. This work requires attention to detail, chain-of-custody accuracy, and a methodical approach to problem solving.
Occasional cross-department support may occur, but the primary focus of this role is systems management, organization, and Lost & Found operations.
This job description is intended to be a broad description of duties. You will be expected to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Essential Job Responsibilities:
- Actively work at the Lost and Found / Daily and Seasonal Locker office, engaging customers and staff to accomplish vision and goals. Most interactions are brief, structured, and problem-solving oriented.
- Act as a Sales / Rental Lead when needed in all Resort Services operations
- Educate, train and support other staff in a real-time guest facing Lead roll
- Lead by example with world-class customer service
Supports occasional periods of higher guest volume with calm, clear communication- Handle issues quickly and efficiently for the guest and company
- Lead your team to cleanliness, attention to detail, and organizational excellence. This role suits someone who enjoys maintaining orderly systems and predictable workflows.
- Responsible for a staff schedule
- Assist with training and supporting new hires to ensure they understand their roles and are successful
- Monitor staff productivity and provide constructive feedback, coaching and support
- Report weekly and when needed to Resort Services Management
- Attend and engage in trainings and professional development
- Reliable attendance on all scheduled work days.
- Other duties as assigned
Personal Skills
- Detail oriented, organized, and able to work independently with excellent time management skills.
- Comfort with routine, predictable tasks and maintaining structured systems.
- You excel in a steady environment with clear workflows, and you can adapt calmly during brief period of increased activity.
- Enjoy problem-solving, pattern recognition, and troubleshooting.
- Possesses the good people skills to assist guests in a helpful, friendly, and courteous manner; be tolerant of the diversity of personalities experienced with co-workers and guests; make a positive experience for Taos Ski Valley guests.
- Ability to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment.
- Have high personal job motivation from the beginning of the season that carries through to the end.
- Strong personal character and commitment to Taos Ski Valley, Inc.’s Commitment and Passions.
- Provides a guest experience that exceeds the guest’s expectations.
- Ability to gracefully and humbly accept and benefit from constructive criticism and opportunities for growth.
Qualifications/Knowledge
- 2 years minimum retail, rental, customer service or related experience required.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required.
- Retail point-of-sale software experience preferred.
- Ability to manage a steady workflow with occasional bursts of higher stimulation.
- Demonstrates experience appropriately handling differences, both internally and/or with guests.
- Experience with systems, databases, inventory, or other detail-oriented operational work is a strong match for this role.
- Ability to work a flexible schedule including weekends, holidays and evenings.
Work Environment:
Must be able to work in a fast-paced environment. Taos Ski Valley is located in a high-altitude alpine environment. Position may require moving on uneven, snow packed, or icy terrain and may be exposed to wet, cold and/or humid conditions. Travel may be required during trade shows.
Physical Demands of Position Include:
50-75% of time spent at a counter or work station. 10-15% of time spent standing/walking. 10% of time spent moving objects - often lifting 25lbs rarely up to 50lbs, and using a dolly.
Background Check
Positions dealing with children, of safety sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
- Is a Background Check required for this position: Yes.
- Is an MVR required for this position: Yes.