What are the responsibilities and job description for the IT Support Specialist position at Tao Motor Inc?
Job Title: IT Support Specialist
Department: IT
Reports To: Department Manager
Position Type: Full-Time, On-Site
Job Summary: As an IT Support Specialist, you will be an integral part of our operations team, providing essential IT support to ensure our retail and wholesale e-commerce systems run smoothly and efficiently. Your role will focus on troubleshooting, maintaining, and upgrading our IT infrastructure, supporting both in-house staff and remote operations.
Key Responsibilities:
- Provide first- and second-level support and resolve hardware, software, and application issues for all users.
- Resolve user-reported issues using remote control tools and technical support by phone, email, and in-person visits.
- Set up and configure desktop computers, peripherals, and accounts, assigning security-level access.
- Install software and repair hardware and peripherals. Test programs to ensure system functionality.
- Document resolutions for future reference and provide training tips to users on a variety of software and hardware usage.
- Monitor system performance and troubleshoot issues to ensure high levels of performance, security, and availability.
- Assist with configuring and supporting internal systems, including workstations, servers, printers, networks, and vendor-specific hardware and software.
- Collaborate with other departments to streamline operations and help implement new technologies.
- Regularly update the Head of IT on project status and any issues requiring escalation.
Skills and Qualifications:
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience in IT support, especially in a retail or e-commerce environment.
- Strong knowledge of computer systems, mobile devices, and other tech products.
- Ability to troubleshoot and resolve technical problems with hardware and software.
- Experience with network troubleshooting and basic networking hardware.
- Excellent interpersonal skills, with the ability to communicate complex technical issues to non-technical users.
- Organizational skills with the ability to manage multiple priorities and follow through on projects to completion.
- Familiarity with remote desktop applications and help desk software.
Salary : $55,000