Lead Server - Full Time

POSITION SUMMARY

The Lead Server oversees Servers and coordinates service in a manner to ensure customer satisfaction.

RESPONSIBILITIES

Include but are not limited to the following:

• Take meal orders accurately while considering their dietary restrictions and preferences.
• Serve meals promptly and courteously, provide refills as requested.
• Provide guidance to serving staff, including assigning tasks and ensuring duties are conducted effectively and efficiently.
• Train new servers on dining service protocols, including proper etiquette, menu knowledge, and resident interaction.
• Address any resident concerns or special requests promptly and courteously, ensuring their needs are met with care and attention.
• Communicate effectively with all other culinary staff to coordinate meal service efficiently.
• Monitor the quality of service provided by serving staff and provide feedback for improvement as needed.
• Assist with scheduling and staffing needs.
• Provide friendly and attentive service to enhance the dining experience.
• Maintain knowledge of menu items, ingredients, and portion sizes to answer resident questions accurately.
• Follow food safety and sanitation guidelines.
• Collaborate with management to implement and uphold dining service standards and protocols, ensuring a consistently high level of service delivery.
• Maintain a positive and collaborative work environment among serving staff, fostering teamwork and camaraderie.
• Supervisory Responsibility: No.

QUALIFICATIONS

• Education & Experience:
  • Must possess a minimum of a high school diploma or equivalent.
  • Prior experience in similar facility or food service.
  • 1-2 years of prior server experience.
• Knowledge, Skills & Abilities:
  • Having positive and effective communication skills with residents and culinary team.
  • Understanding of basic healthcare principles or practices.
  • Demonstrated leadership ability and skilled in managing a team of servers, including scheduling and training.
  • High attention to detail in setting up dining areas, serving food, and adhering to dietary restrictions.
  • Skills in ensuring that service standards are consistently met and that the dining experience is pleasant and efficient.
  • Ability to adapt to the changing needs and preferences of residents, modifying service approaches as necessary.
  • Ability to organize and set up dining services, ensuring timely meal service and adherence to dietary schedules.
  • Familiarity with food safety protocols and infection control measures.
  • Demonstrated leadership experience, such as supervisory or team lead roles.
  • Understanding of the nutritional needs and common dietary restrictions of residents, including knowledge of specialized diets and portion control standards.
  • Understanding of service protocols and best practices in a dining setting, particularly within an assisted living environment, ensuring a dignified dining experience for residents.
  • Problem-solving abilities to promptly address concerns or complaints, with the ability to quickly pivot from one task to the next.