What are the responsibilities and job description for the Program Manager - Assessment (Days) position at Tanner Health?
To perform duties in accordance with hospital policy procedure and supervises other personnel who are responsible for patient care throughout daily treatment period. The Manager is a proficient leader who has chosen to organize an entire program. The manager has in-depth knowledge of the clinical and department development and takes responsibility for the success or lack thereof for the department. This position will include accountability for maintaining high standards of patient care throughout the entire patient experience while being managed by the Dispositional Services Department. The Program manager is responsible and accountable for program development, policies and procedures, staff hiring, discipline, and the financial viability of the department.
Required Knowledge & Skills
Education: Bachelor's Degree
Experience: Five years of related experience. Requires broad knowledge of complex systems and procedures.
Licenses and Certifications
NONE REQUIRED
Supervision
Assigns and directs work of all employees in Assessment Services Department. Instructs employees and corrects their work as an active participant to further develop staff's skills.
Supervises a large section of employees (up to 30). orients and trains employees. schedules, assigns, checks, and maintains flow of employees work. carries out most personnel decisions, and initiates minor personnel actions. This department is accessible and open 24 hours per day 7 days per week.
Qualifications
Bachelor's degree in Behavioral Health or related field required. Master's degree preferred.
Minimum of 5 years of experience in behavioral health, with at least 2 years in a leadership or supervisory role.
Strong understanding of behavioral health service delivery in urgent care and emergency room settings.
Proven ability to manage multi-disciplinary teams and foster collaborative working environments.
Proficient in electronic health records (EHR) and quality assurance processes.
Clinical and operational leadership
Strategic thinking and problem-solving
Staff coaching and performance development
Regulatory and policy compliance
Communication and interpersonal effectiveness
Budget and resource management
Requirements:
Statement Of Employment Philosophy
Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.
Functions
Area of Responsibilities
Provision of Care * Designs and implements clinical workflows and procedures for the Emergency Room Dispositional Services and Behavioral Health Urgent Care Center. * Establishes patient screening, planning, intervention, evaluation, and disposition procedures to ensure patients are directed to the appropriate level of care. * Provides direct leadership to receptionists, admission counselors, and master-level assessors, ensuring alignment with organizational goals. * Promotes patient-centered care that considers spiritual, biophysical, and psychosocial needs. * Advocates for patients' rights and needs throughout their care journey.
Standards, Policy, and Procedure Management * Develops, updates, and ensures compliance with departmental policies, procedures, and workflows. * Maintains compliance with all local, state, and federal regulatory agencies. * Leads internal policy audits and contributes to external accreditation readiness.
Leadership & Staff Development * Oversees staffing, performance, and development within the Dispositional Services department. * Provides ongoing coaching, mentorship, and support to direct reports. * Coordinates training initiatives and special projects as assigned. * Promotes cross-functional collaboration with other behavioral health departments.
Documentation & Medical Record Management * Ensures accurate, timely documentation of all patient interactions and screenings in the electronic medical record (EMR). * Audits medical records regularly to ensure compliance with documentation standards and regulations. * Uses data-driven insights from EMRs to inform quality improvement initiatives.
Operational & Financial Management * Partners with the Director of Dispositional Services to develop and submit an annual operational budget. * Manages departmental operations to remain within approved budget parameters. * Participates in fiscal planning, forecasting, and resource allocation to support sustainable service delivery. * Contributes to the achievement of budgeted departmental goals and performance benchmarks.
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education: Bachelor's Degree
Experience: Five years of related experience. Requires broad knowledge of complex systems and procedures.
Licenses and Certifications
NONE REQUIRED
Supervision
Assigns and directs work of all employees in Assessment Services Department. Instructs employees and corrects their work as an active participant to further develop staff's skills.
Supervises a large section of employees (up to 30). orients and trains employees. schedules, assigns, checks, and maintains flow of employees work. carries out most personnel decisions, and initiates minor personnel actions. This department is accessible and open 24 hours per day 7 days per week.
Qualifications
Bachelor's degree in Behavioral Health or related field required. Master's degree preferred.
Minimum of 5 years of experience in behavioral health, with at least 2 years in a leadership or supervisory role.
Strong understanding of behavioral health service delivery in urgent care and emergency room settings.
Proven ability to manage multi-disciplinary teams and foster collaborative working environments.
Proficient in electronic health records (EHR) and quality assurance processes.
Clinical and operational leadership
Strategic thinking and problem-solving
Staff coaching and performance development
Regulatory and policy compliance
Communication and interpersonal effectiveness
Budget and resource management
Definitions
To perform duties in accordance with hospital policy procedure and supervises other personnel who are responsible for patient care throughout daily treatment period. The Manager is a proficient leader who has chosen to organize an entire program. The manager has in-depth knowledge of the clinical and department development and takes responsibility for the success or lack thereof for the department. This position will include accountability for maintaining high standards of patient care throughout the entire patient experience while being managed by the Dispositional Services Department. The Program manager is responsible and accountable for program development, policies and procedures, staff hiring, discipline, and the financial viability of the department.
Position Responsibilities
Contact with Others: Frequent contacts of a significant nature involving difficult negotiations and technical matters requiring thorough knowledge of organization policies or treatment, plus an ability to understand, communicate with, and to lead, and influence others to obtain willing acceptance, consent, or action. Requires a high degree of diplomacy.
Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
People Management Responsibilities
Supervisory Responsibility: Supervises (as defined above) a large section of employees (15 up).
Work Environment/Physical Effort
Mental Demands: Tasks are multiple and diverse with some interrelationship across processes. Handles some unrelated functions. Work requires the direct application of a variety of procedures, policies, and/or precedents. Some responsibility for budget and expenditure authority. Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. Frequently solves complex problems. End results are reviewed by supervisor. Strategic issues are referred to supervisor.
Working Conditions: Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No
Directly works with Patients less than 12 months of age: No
Physical Effort: Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort.
Physical Aspects
Bending: Occasional = 1% - 33% of the time
Typing: Frequent = 34% - 66% of the time
Manual Dexterity - picking, pinching with fingers etc.: Occasional = 1% - 33% of the time
Feeling (Touch) - determining temperature, texture, by touching: Not required
Hearing: Constant = 67% - 100% of the time.
Reaching - above shoulder: Occasional = 1% - 33% of the time
Reaching - below shoulder: Occasional = 1% - 33% of the time
Visual: Constant = 67% - 100% of the time.
Color Vision: Occasional = 1% - 33% of the time
Speaking: Constant = 67% - 100% of the time.
Standing: Occasional = 1% - 33% of the time
Balancing: Occasional = 1% - 33% of the time
Walking: Frequent = 34% - 66% of the time
Crawling: Not required
Running - in response to an emergency: Occasional = 1% - 33% of the time
Lifting up to 25 lbs.: Occasional = 1% - 33% of the time
Lifting 25 to 60 lbs.: Not required
Lifting over 60 lbs.: Not required
Handling - seizing, holding, grasping: Occasional = 1% - 33% of the time
Carrying: Occasional = 1% - 33% of the time
Climbing: Not required
Kneeling: Not required
Squatting: Not required
Tasting: Not required
Smelling: Not required
Driving - Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required
Driving - Class C vehicles: Not required
Driving - CDL class vehicles: Not required
N95 Respirator usage (PPE): Occasional = 1% - 33% of the time
Hazmat suit usage (PPE): Not required
Pushing/Pulling - up to 25 lbs.: Occasional = 1% - 33% of the time
Pushing/Pulling - 25 to 60 lbs.: Not required
Pushing/Pulling - over 60 lbs. : Not required
Required Knowledge & Skills
Education: Bachelor's Degree
Experience: Five years of related experience. Requires broad knowledge of complex systems and procedures.
Licenses and Certifications
NONE REQUIRED
Supervision
Assigns and directs work of all employees in Assessment Services Department. Instructs employees and corrects their work as an active participant to further develop staff's skills.
Supervises a large section of employees (up to 30). orients and trains employees. schedules, assigns, checks, and maintains flow of employees work. carries out most personnel decisions, and initiates minor personnel actions. This department is accessible and open 24 hours per day 7 days per week.
Qualifications
Bachelor's degree in Behavioral Health or related field required. Master's degree preferred.
Minimum of 5 years of experience in behavioral health, with at least 2 years in a leadership or supervisory role.
Strong understanding of behavioral health service delivery in urgent care and emergency room settings.
Proven ability to manage multi-disciplinary teams and foster collaborative working environments.
Proficient in electronic health records (EHR) and quality assurance processes.
Clinical and operational leadership
Strategic thinking and problem-solving
Staff coaching and performance development
Regulatory and policy compliance
Communication and interpersonal effectiveness
Budget and resource management
Requirements:
Statement Of Employment Philosophy
Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.
Functions
Area of Responsibilities
Provision of Care * Designs and implements clinical workflows and procedures for the Emergency Room Dispositional Services and Behavioral Health Urgent Care Center. * Establishes patient screening, planning, intervention, evaluation, and disposition procedures to ensure patients are directed to the appropriate level of care. * Provides direct leadership to receptionists, admission counselors, and master-level assessors, ensuring alignment with organizational goals. * Promotes patient-centered care that considers spiritual, biophysical, and psychosocial needs. * Advocates for patients' rights and needs throughout their care journey.
Standards, Policy, and Procedure Management * Develops, updates, and ensures compliance with departmental policies, procedures, and workflows. * Maintains compliance with all local, state, and federal regulatory agencies. * Leads internal policy audits and contributes to external accreditation readiness.
Leadership & Staff Development * Oversees staffing, performance, and development within the Dispositional Services department. * Provides ongoing coaching, mentorship, and support to direct reports. * Coordinates training initiatives and special projects as assigned. * Promotes cross-functional collaboration with other behavioral health departments.
Documentation & Medical Record Management * Ensures accurate, timely documentation of all patient interactions and screenings in the electronic medical record (EMR). * Audits medical records regularly to ensure compliance with documentation standards and regulations. * Uses data-driven insights from EMRs to inform quality improvement initiatives.
Operational & Financial Management * Partners with the Director of Dispositional Services to develop and submit an annual operational budget. * Manages departmental operations to remain within approved budget parameters. * Participates in fiscal planning, forecasting, and resource allocation to support sustainable service delivery. * Contributes to the achievement of budgeted departmental goals and performance benchmarks.
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education: Bachelor's Degree
Experience: Five years of related experience. Requires broad knowledge of complex systems and procedures.
Licenses and Certifications
NONE REQUIRED
Supervision
Assigns and directs work of all employees in Assessment Services Department. Instructs employees and corrects their work as an active participant to further develop staff's skills.
Supervises a large section of employees (up to 30). orients and trains employees. schedules, assigns, checks, and maintains flow of employees work. carries out most personnel decisions, and initiates minor personnel actions. This department is accessible and open 24 hours per day 7 days per week.
Qualifications
Bachelor's degree in Behavioral Health or related field required. Master's degree preferred.
Minimum of 5 years of experience in behavioral health, with at least 2 years in a leadership or supervisory role.
Strong understanding of behavioral health service delivery in urgent care and emergency room settings.
Proven ability to manage multi-disciplinary teams and foster collaborative working environments.
Proficient in electronic health records (EHR) and quality assurance processes.
Clinical and operational leadership
Strategic thinking and problem-solving
Staff coaching and performance development
Regulatory and policy compliance
Communication and interpersonal effectiveness
Budget and resource management
Definitions
To perform duties in accordance with hospital policy procedure and supervises other personnel who are responsible for patient care throughout daily treatment period. The Manager is a proficient leader who has chosen to organize an entire program. The manager has in-depth knowledge of the clinical and department development and takes responsibility for the success or lack thereof for the department. This position will include accountability for maintaining high standards of patient care throughout the entire patient experience while being managed by the Dispositional Services Department. The Program manager is responsible and accountable for program development, policies and procedures, staff hiring, discipline, and the financial viability of the department.
Position Responsibilities
Contact with Others: Frequent contacts of a significant nature involving difficult negotiations and technical matters requiring thorough knowledge of organization policies or treatment, plus an ability to understand, communicate with, and to lead, and influence others to obtain willing acceptance, consent, or action. Requires a high degree of diplomacy.
Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
People Management Responsibilities
Supervisory Responsibility: Supervises (as defined above) a large section of employees (15 up).
Work Environment/Physical Effort
Mental Demands: Tasks are multiple and diverse with some interrelationship across processes. Handles some unrelated functions. Work requires the direct application of a variety of procedures, policies, and/or precedents. Some responsibility for budget and expenditure authority. Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. Frequently solves complex problems. End results are reviewed by supervisor. Strategic issues are referred to supervisor.
Working Conditions: Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No
Directly works with Patients less than 12 months of age: No
Physical Effort: Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort.
Physical Aspects
Bending: Occasional = 1% - 33% of the time
Typing: Frequent = 34% - 66% of the time
Manual Dexterity - picking, pinching with fingers etc.: Occasional = 1% - 33% of the time
Feeling (Touch) - determining temperature, texture, by touching: Not required
Hearing: Constant = 67% - 100% of the time.
Reaching - above shoulder: Occasional = 1% - 33% of the time
Reaching - below shoulder: Occasional = 1% - 33% of the time
Visual: Constant = 67% - 100% of the time.
Color Vision: Occasional = 1% - 33% of the time
Speaking: Constant = 67% - 100% of the time.
Standing: Occasional = 1% - 33% of the time
Balancing: Occasional = 1% - 33% of the time
Walking: Frequent = 34% - 66% of the time
Crawling: Not required
Running - in response to an emergency: Occasional = 1% - 33% of the time
Lifting up to 25 lbs.: Occasional = 1% - 33% of the time
Lifting 25 to 60 lbs.: Not required
Lifting over 60 lbs.: Not required
Handling - seizing, holding, grasping: Occasional = 1% - 33% of the time
Carrying: Occasional = 1% - 33% of the time
Climbing: Not required
Kneeling: Not required
Squatting: Not required
Tasting: Not required
Smelling: Not required
Driving - Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required
Driving - Class C vehicles: Not required
Driving - CDL class vehicles: Not required
N95 Respirator usage (PPE): Occasional = 1% - 33% of the time
Hazmat suit usage (PPE): Not required
Pushing/Pulling - up to 25 lbs.: Occasional = 1% - 33% of the time
Pushing/Pulling - 25 to 60 lbs.: Not required
Pushing/Pulling - over 60 lbs. : Not required
