Senior Process Improvement Specialist - Performance Excellence (Days)

Lead the delivery of business improvement projects to enable improvements in customer and business value. Collaborate with team members who work across enterprise-wide organizational structures. Provide frequent communication about projects to stakeholders, departments, and management to ensure projects deadlines are met, issues are identified and mitigated, and leaders are informed of any risks

Required Knowledge & Skills

Education: Master's Degree

Experience: Three years of related experience. Requires advanced knowledge in highly specialized systems and procedures.

Licenses and Certifications

NONE REQUIRED

Qualifications

• Lean Six Sigma Black Belt

• Three or more years of process improvement experience. Experience in healthcare operations preferred.

• Exceptional oral and written communication, organizational and presentation skills.

• Experience in interacting with client staff and leadership in the development of processes, frameworks, communications, training, and change management materials

• Experience interacting with Project leadership to define project goals, objectives, purpose, and then executing on defined requirements

• Direct experience with developing process models in MS Visio

• Experience working as a part of a team to achieve client-driven objectives and requirements

• Ability to work independently or in a team, set priorities and meet deadlines.

• Knowledge of healthcare analytics and CMS reported metrics (HEDIS, PQRS, NHSN,... ) a plus.

• Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration