What are the responsibilities and job description for the Help Desk Technician position at Tankersley Foodservice?
This individual will be responsible for various IT-related tasks, including resolving IT support tickets, responding to users, and general troubleshooting. The ideal candidate will possess professional experience in an IT role working with a team of IT professionals.
Responsibilities
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Responsibilities
- Resolve and log emails sent to IT support
- Respond to and resolve IT-related issues over the phone
- Setup, maintain, and troubleshoot company mobile phones, desktop, and laptop PCs
- Installation of operating system and user applications
- Routine maintenance and data recovery
- Troubleshoot hardware and software issues
- Implement anti-virus software and use it for virus and spyware removal as needed
- Configure, maintain and troubleshoot printers of all types including laser, thermal, and impact
- Resolve any Microsoft-embedded OS configuration issues
- Resolve any mobile and wireless devices
- Creating new user accounts for warehouse software
- Creating new domain/AD accounts
- Create and link shared folders
- Relocating users and hardware within the facility
- Changing user's access within warehouse software
- Maintain a clean, neat, organized work area at all times
- Updating equipment inventory, knowledge base documentation, and maintaining assets
- Other duties as assigned
- High school diploma or equivalent and relevant certifications
- Ability to pay attention to detail, meet deadlines, and work within a team environment or independently
- Be able to communicate and be able to interact with all levels of personnel
- Must have excellent written and verbal communication skills
- Knowledge of Microsoft Applications
- Knowledge of warehouse operations is a plus
- Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, scissor lifts) in a high-paced environment
- Must possess the ability to lift up to 50lbs
- FULL BENEFITS (HEALTH, VISION, DENTAL, LIFE)
- HOURLY RATE WORKING 8-5 M-F
- 401(k)
- PAID VACATION/HOLIDAYS
- WEEKLY PAY PERIOD / DIRECT DEPOSIT PAYROLL
- CONSISTENT GROWTH / RAISE OPPORTUNITIES
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