What are the responsibilities and job description for the Call Center Agents position at Tanisha Systems, Inc.?
Job Title: Call Center Agents
Location: Augusta GA 30907
JOB SUMMARY: The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
ESSENTIAL FUNCTIONS:
Duties include, but are not limited to:
Minimum Requirements:
Preferences:
Location: Augusta GA 30907
JOB SUMMARY: The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
ESSENTIAL FUNCTIONS:
Duties include, but are not limited to:
- Promoting and/saving products and services
- Providing an excellent customer experience via phone
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills
- Ability to follow tactical call flows to optimize the customer experience.
Minimum Requirements:
- Outstanding Customer Service skills.
- Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
- Basic math skills, data entry skills, and sales aptitude
- Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
- Ability to multitask in a fast-paced environment.
Preferences:
- Previous Customer Service experience in a high volume
- 2 years of Call Center experience or equivalent required
- 1 yr contact Center and 1 yr retention experience are preferred
- High school diploma or the equivalent