DIrector of Rooms

The Director of Rooms is a senior leadership position responsible for the overall operation, performance, and strategic direction of the Resort's Rooms Division. This position oversees the Front Office, Housekeeping, and Maintenance departments to ensure exceptional guest experiences, operational excellence, facility quality, and financial performance.

The Director of Rooms is expected to lead by example, develop department leaders, drive continuous improvement, and collaborate with the Executive Leadership Team to achieve resort objectives.

Supervises:

Front of House Manager

Executive Housekeeper/Housekeeping Manager

Maintenance Manager

Front Desk Team

Housekeeping Team

Maintenance Team

Executive Leadership

• Provide leadership for all Rooms Division operations.
• Develop departmental leaders through coaching and mentorship.
• Establish department goals and performance expectations.
• Build a culture of accountability, professionalism, and guest-focused service.
• Participate in executive leadership meetings.
• Assist in strategic planning for the resort.

Guest Experience

• Ensure exceptional guest experiences throughout the property.
• Monitor guest satisfaction metrics and online reputation.
• Resolve high-level guest concerns.
• Develop service improvement initiatives.
• Ensure consistency in resort presentation and cleanliness.
• Front Office Oversight
• Provide leadership and support to the Front of House Manager.
• Monitor occupancy, ADR, RevPAR, and forecasting.
• Ensure proper room inventory management.
• Oversee Front Desk financial controls.
• Review operational reports daily.

Housekeeping Oversight

• Ensure guest rooms and public spaces meet resort standards.
• Maintain quality assurance inspection programs.
• Monitor productivity and staffing.
• Ensure linen and supply inventories are maintained.
• Develop cleaning standards and procedures.

Maintenance Oversight

• Lead preventive maintenance programs.
• Ensure timely completion of guest room repairs.
• Oversee facility appearance and functionality.
• Coordinate capital improvement projects.
• Ensure OSHA and safety compliance.
• Monitor maintenance work order completion.

Financial Management

• Develop and manage departmental budgets.
• Monitor labor costs.
• Control operating expenses.
• Improve departmental efficiency.
• Analyze performance metrics and identify improvement opportunities.
• Safety & Compliance
• Ensure compliance with OSHA requirements.
• Maintain emergency response procedures.
• Ensure safety inspections are completed.
• Manage incident investigations involving guest rooms and facilities.

Talent Development

• Recruit, train, and retain high-performing managers.
• Conduct leadership development.
• Perform annual evaluations.
• Address employee relations issues.
• Foster a culture of engagement and accountability.

Qualifications

• Minimum 5 years progressive hotel leadership experience
• Minimum 2 years managing multiple hotel departments
• Resort experience strongly preferred
• Experience overseeing Front Office, Housekeeping, and Maintenance
• Strong financial and operational management background
• Proven leadership and coaching experience
• Bachelor's degree preferred (Hospitality Management or related field)

Knowledge & Skills

• Resort Operations
• Rooms Division Leadership
• Housekeeping Operations
• Hotel Maintenance
• Preventive Maintenance Programs
• Budget Development
• Labor Management
• Revenue Management Fundamentals
• Guest Recovery
• Strategic Planning
• OSHA Compliance
• Team Development
• Performance Management
• Microsoft Office
• Hotel PMS Systems

Physical Requirements

• Ability to walk the resort property frequently
• Ability to lift up to 30 pounds
• Ability to respond to operational emergencies
• Ability to work evenings, weekends, holidays, and on-call as necessary

Success Measures

• Guest Satisfaction Scores
• Online Reputation Ratings
• Room Readiness
• Housekeeping Quality Scores
• Preventive Maintenance Completion
• Labor Cost Performance
• Budget Performance
• Employee Engagement & Retention
• Safety Compliance
• Departmental Productivity
• Overall Rooms Division Performance