Engineering Support Technician

Engineering Support Specialist

Tangent Inc.
191 Airport Boulevard
Burlingame, CA 94010

Position Summary

The Engineering Support Specialist provides structured, detail-oriented support to Tangent’s Engineering, Support, Sales and Operations teams by assisting with troubleshooting, configuration support, documentation, feasibility analysis, and coordination with vendors, the sales team and customers.

This role is support focused. Success in this role depends on strong organization, follow-through, attention to detail, and the ability to communicate clearly across departments, with external partners and customers.

Core Responsibilities

Hardware & Technical Support

• Provide escalated support to internal teams and customers via phone and email.
• Assist with troubleshooting issues across Tangent’s hardware product lines, including All-in-One systems, compact computers, and tablets.
• Support pre-sales and post-sales configuration questions related to hardware capabilities and compatibility.
• Execute validation, testing, and verification tasks for new, existing hardware products and revisions under direction from Engineering.

Support for Engineering

• Assist Engineering with:
• Hardware reviews and feasibility analysis
• BOM reviews and documentation
• Test execution and data collection
• Research tasks
• Follow established engineering instructions and procedures precisely.
• Assist in establishing instructions and procedures for existing and new products.
• Escalate technical findings, risks, or blockers clearly and promptly.

Customer, Vendor & CM Coordination

• Serve as a support liaison between Engineering, Customer Support, Sales, vendors, and contract manufacturers.
• Track new hardware releases and component changes from vendors.
• Escalate issues to vendors or CMs as directed and follow through until resolution.
• Ensure customers and internal stakeholders receive timely, accurate updates.

Process, Organization & Follow-Through

• Create and maintain:
• Project-specific checklists
• Status trackers
• Hardware configuration and support documentation
• Track timelines, deliverables, and dependencies to ensure tasks stay on schedule.
• Provide regular written and verbal updates to managers and stakeholders.
• Follow deadlines closely and flag delays early.

Research & Analysis

• Use AI tools and traditional research methods to:
• Research product feasibility
• Investigate hardware issues
• Research compatibility questions
• Compare vendor and component options
• Other research tasks
• Summarize findings clearly for non-technical audiences.

Required Skills & Attributes

• Exceptional attention to detail and organization.
• Strong ability to follow instructions and established processes.
• Reliable follow-up and task tracking.
• Comfortable working with customers and external partners.
• Clear written and verbal communication skills.
• Ability to coordinate across departments and escalate appropriately.
• Comfortable using AI tools to support research, analysis, and documentation.
• Professional, patient, and courteous demeanor.

Technical Requirements

• Broad familiarity with Windows-based computer hardware and software, including:
• Windows installation (7, 10, 11)
• Driver configuration and troubleshooting
• Common hardware issue diagnosis
• Working knowledge of:
• HDDs and SSDs
• Ethernet and wireless standards
• Serial ports and connectors
• Chipsets, processors, and hardware generations
• Proficiency with Microsoft Office and Microsoft-based project and CRM tools.

Education & Experience

• High school diploma or GED required.
• CompTIA A certification or equivalent experience preferred.
• Minimum 2 years of experience in:
• Technical support
• Systems support
• Engineering or hardware support roles

Physical & Travel Requirements

• Ability to lift up to 50 pounds for short periods.
• Valid California Class C Driver’s License.
• Occasional travel for onsite troubleshooting, trade shows, or customer engagements.

Work Environment

This role is onsite at Tangent’s Burlingame headquarters.

Compensation & Benefits

• Base salary starting at $65,000, dependent on experience.
• Paid vacation and holidays.
• Medical, dental, and vision benefits.
• Company-paid life insurance.
• 401(k) plan.
• Company-sponsored training and certification opportunities.

About Tangent Inc.

Tangent Inc. has been designing and manufacturing specialized computing solutions since 1989, serving Medical, Government, and Education markets with reliable, purpose-built hardware platforms.

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $65,000