What are the responsibilities and job description for the Customer Service Represetative position at Tang and Company?
Customer Service Representative (Full-Time)
About CanQualify
CanQualify is an industry-leading compliance management company helping clients streamline contractor qualification, safety, and risk management processes. Recently acquired by Tang & Company, a family-owned organization with over 45 years of experience in the Oil & Gas, Construction, and Industrial sectors, CanQualify continues to grow its platform and service capabilities to better serve clients nationwide.
Position Overview
We’re looking for a motivated and detail-oriented Customer Service Representative to join our team full-time. In this role, you’ll be the primary point of contact for our suppliers — providing exceptional support, ensuring a smooth onboarding experience, and maintaining CanQualify’s reputation for top-tier service and reliability.
Work Schedule
- Full-Time, Monday through Friday
- Hours: 6:00 AM – 2:30 PM (Pacific Time)
Key Responsibilities
- Serve as the first point of contact for supplier inquiries via phone, email, and chat.
- Provide step-by-step assistance to suppliers navigating the CanQualify platform.
- Manage incoming requests, troubleshoot issues, and escalate complex concerns when necessary.
- Maintain accurate records of supplier interactions and follow up to ensure timely resolution.
- Collaborate with Account Managers, the Compliance Team and other departments to support client/supplier satisfaction and program success.
- Educate supplier users about CanQualify’s tools, features, and compliance requirements.
- Identify recurring customer needs or pain points and provide feedback to improve service and product performance.
- Proactively identify opportunities to upsell and expand services — such as helping general contractors invite and manage their subcontractors through CanQualify.
Qualifications
- 3 years of customer service or client support experience, preferably in a B2B or SaaS environment.
- Strong communication skills — both written and verbal.
- Exceptional attention to detail and organizational abilities.
- Problem-solving mindset and ability to work under minimal supervision.
- Proficient in Microsoft Office Suite and comfortable learning new software tools.
- Experience in construction, energy, or industrial compliance management is a plus.
Why Join CanQualify?
- Opportunity to be part of a fast-growing organization backed by Tang & Company.
- Collaborative, team-oriented culture that values initiative and innovation.
- Competitive compensation and benefits package.
- Room for career advancement and professional development
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